Payments & Client Success Platform Lead

Maven Clinic; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Maven Clinic is leading a transformative role in its benefits and payments platform, driving end-to-end processes from eligibility to provider payments. You will collaborate with Engineering, Design, Growth, and Client Success teams while guiding strategic decisions for managed clients.

This role seeks a seasoned PM who has scaled a complex operational product to reliable, high-volume performance, with strong client-facing judgment on what to build and when.

Qualifications

• 10+ years in product management with healthcare/B2B2C experience.
• Strong leadership and mentoring skills for PMs.
• Deep understanding of benefits, eligibility, claims, and payer systems.

Responsibilities

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
• Scale operations by driving programmatic reconciliation and self-serve eligibility.
• Build triage framework for client requests and communicate decisions clearly.
• Manage and develop a team of PMs across benefits, payments, and eligibility/enrollments.

Skills

Product management

Healthcare domain

B2B2C experience

Team leadership

Data analytics

Education

Bachelor's degree

Job description

Maven Clinic is leading a transformative role in its benefits and payments platform, driving end-to-end processes from eligibility to provider payments. You will collaborate with Engineering, Design, Growth, and Client Success teams while guiding strategic decisions for managed clients.

This role seeks a seasoned PM who has scaled a complex operational product to reliable, high-volume performance, with strong client-facing judgment on what to build and when.