Director of Benefits & Payments Product & Client Success

Maven Clinic 1099 Provider Network; San Francisco (CA); Hybrid; USD 260,000 - 285,000; Full time

Benefits offered by this job

Hybrid work model

Parental leave 16 weeks

Professional development stipend

401K retirement plan

Job summary

Maven Clinic in San Francisco, CA seeks a senior product leader to own the end-to-end benefits and payments platform, including eligibility, enrollments, and provider payments. You will drive scalable, automated processes with a client-facing lens, working across engineering, design, growth, and client success.

The role requires 10+ years in product with benefits/payor experience, mentoring PMs, and a track record of turning manual processes into reliable, high-volume systems.

Qualifications

• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment.
• 3+ years experience managing and mentoring PMs
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction

Responsibilities

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

Skills

Product management

Benefits systems

Eligibility

Claims processing

Payer systems

Leadership of PMs

Data analytics

AI tools

Job description

Maven Clinic in San Francisco, CA seeks a senior product leader to own the end-to-end benefits and payments platform, including eligibility, enrollments, and provider payments. You will drive scalable, automated processes with a client-facing lens, working across engineering, design, growth, and client success.

The role requires 10+ years in product with benefits/payor experience, mentoring PMs, and a track record of turning manual processes into reliable, high-volume systems.