Director Product Manager (Payments & Client Success)

Maven Clinic; United States; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

16 weeks paid parental leave

401K matching

Professional development stipend

Career coaching

Weekly meals and get-togethers

Job summary

Maven Clinic is seeking an experienced Senior Product Manager to own and scale Maven’s benefits and payments platform. You will drive end-to-end eligibility, enrollment, claims adjudication, and provider payments, working with engineering, design, Growth, and Client Success teams.

You will build a triage framework for custom client requests, mentor PMs across benefits and eligibility, and push for programmatic reconciliation and self-serve capabilities to handle higher member and provider

Qualifications

• 10+ years in product managing benefits, eligibility, claims, or payer systems in complex B2B2C or healthcare.
• Strong data and instrumentation skills for funnel and reconciliation monitoring.
• Proven experience scaling an operational product to reliability.
• Hands-on fluency with AI tools as part of daily work.
• Excellent client-facing judgment for prioritization.

Responsibilities

• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments.
• Scale the platform by shifting to programmatic reconciliation and self-serve eligibility.
• Build and enforce a triage framework for custom client requests.
• Lead and mentor PMs across benefits, payments, and eligibility.
• Collaborate across Engineering, Design, Growth, and Client Success teams.

Skills

Product leadership

Cross-functional collaboration

Data analytics

AI tooling fluency

Healthcare B2B2C experience

Mentoring PMs

Job description

• This role is responsible for Maven’s end-to-end benefits and payments platform, including eligibility and enrollments. just works. Maven’s benefits products should be easy to use for members, providers and employers
• You will work closely with Engineering and Design teams, as well as with Maven’s Growth and Client Success teams, and with clients
• Own the benefits product end to end: eligibility, enrollment, claims adjudication, payer and employer reconciliation, and provider payments
• Make it scale and just work: drive the shift from manual to programmatic reconciliation, self-serve eligibility, and automated claims so member and provider volume grows without operational headcount growing with it
• Build and enforce a triage framework for custom client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions with clarity
• Manage and develop a team of PMs spanning benefits, payments, and eligibility/enrollments

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
• Whole-self care through wellness partnerships
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who’ve been with us at least six months)
• 401K matching for US-based employees (immediately vesting)
• Annual professional development stipend and access to a personal career coach through Maven
• Weekly breakfast, lunch, and get-togethers

• This is a role for someone who has scaled a benefits or complex B2B2C operational product to the point where it runs quietly, and who has the client-facing judgment to decide what gets built, when, and for whom
• Hands-on fluency with AI tools as part of how you work today, and a point of view on where AI makes the benefit more reliable at scale
• High ownership: you operate like a founder and do not wait for direction
• 10+ years in product with meaningful time on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
• A track record of scaling an operational product to reliability: you have taken something manual and error-prone and made it run quietly at volume
• Deep fluency in how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks
• 3+ years experience managing and mentoring PMs
• Direct experience with claims infrastructure: submission, adjudication, remittance, reconciliation, and provider payments, and a clear view of the highest-risk points in that pipeline
• Strong data and instrumentation skills: funnel and reconciliation monitoring, activation analysis, and communicating outcomes to client success, growth, finance, and executive stakeholders