Director of Operations - Senior Living Growth & Leadership

Highgate Senior Living; Issaquah (WA); Hybrid; USD 145,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement with employer match

Paid time off & parental leave

Life insurance

Health savings account

Job summary

Highgate Senior Living is seeking a collaborative, business-minded Director of Operations to lead across multiple communities. The role reports to the CEO and includes travel to communities, with opportunities to work remotely and time in the Issaquah office for collaboration and planning.

You will develop Executive Directors, strengthen financial performance, support occupancy and revenue growth, and translate strategy into practical action, all while maintaining a resident-centered culture.

Qualifications

• Five+ years of progressive senior management experience.
• Experience with budgets, forecasting, performance metrics, and financial analysis.
• Knowledge of senior living regulatory requirements and quality standards across states.
• Willingness to travel to assigned Highgate communities.
• Valid driver’s license and ability to pass background screening.
• Administrator license in WA, CA, or AZ preferred.

Responsibilities

• Coach, mentor, and develop executive directors and leadership teams.
• Provide operational oversight across multiple senior living communities.
• Lead operating plans, budgets, forecasts, and KPIs.
• Partner with sales and community teams to improve occupancy and revenue.
• Support recruitment, retention, succession planning, and leadership development.
• Uphold resident-centered culture focused on independence, dignity, quality of life, and safety.
• Ensure regulatory compliance and quality assurance across communities.
• Collaborate with CEO and Home Office on priorities and initiatives.
• Identify opportunities to improve systems and processes.

Skills

People leadership

Financial acumen

Strategic thinking

Communication coaching

Change management

Education

Licensed administrator (WA/CA/AZ)

Job description

Highgate Senior Living is seeking a collaborative, business-minded Director of Operations to lead across multiple communities. The role reports to the CEO and includes travel to communities, with opportunities to work remotely and time in the Issaquah office for collaboration and planning.

You will develop Executive Directors, strengthen financial performance, support occupancy and revenue growth, and translate strategy into practical action, all while maintaining a resident-centered culture.