Director of Operations

TaskUs; Detroit (MI); Hybrid; USD 117,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company match

Paid time off - vacation, sick leave,

Job summary

TaskUs is seeking a Director of Operations - Fleet Response in Detroit (or Phoenix) to lead operations, manage campaigns, and drive client satisfaction. You will collaborate with multiple departments and senior leaders to ensure smooth delivery and scalable processes across programs.

The role emphasizes leadership, strategic planning, and robust communication, with travel as needed and a focus on delivering results in a fast-paced environment.

Qualifications

• At least 3 years of experience in BPO operations at director or VP level.
• Strong computer skills, especially Google Suite applications.
• Proven track record of meeting, delivering and exceeding targets.
• Excellent communication skills, both verbal and written.
• Ability to build productive client relationships with strong organizational and managerial skills.
• Flexibility to travel.

Responsibilities

• Oversee and direct activities of campaigns with Operations Managers, Team Leaders and staff.
• Coordinate daily interactions across departments and management.
• Ensure staffing, training, and client service excellence across programs.
• Assist in developing procedures, goals, and plans to meet objectives.

Skills

Communication skills

Multitasking

Leadership

Client relationship mgmt

Travel flexibility

Tools

Google Suite

Job description

## Director of OperationsApply: Detroit, Michigan, USA - Remote: Full time: Posted Today: R\\_2607\\_9835**About TaskUs:**TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. **What We Offer:**At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. **Salary Range:**$117,000.00 - $175,000.00 per year.**Pay Transparency Statement:**The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The \"pay scale\" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. **Benefits:**We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. **Application Window:**This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.**Job Description:**Job DescriptionWhat does a **Director of Operations- Fleet Response** really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.As Director of Operations, you will:* Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.* Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.* Maintain an open line of communication between staff and senior management.* Manage and staff the operations assigned.* Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.* Develop individual and team goals and implement plans to carry out objectives.* Guide the Operations Managers in meeting all team & individual goals.* Ensure compliance with all established policies and procedures.* Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.Do you have what it takes to become a Director of Operations?**Requirements:*** At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations.* Strong computer skills especially in using Google Suite applications.* Proven track record of meeting, delivering and exceeding targets.* Excellent communication skills, both verbal and written.* Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.* Proven ability to scale operations, and strong experience at employee retention.* Flexibility to travel**Location*** Phoenix or Detroit is requiredApplication Window: This position is expected to remain open until 9/17. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.