Director of Operations — Multi-Site 3PL & E‑commerce

Metro Supply Chain Group; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Metro Supply Chain Group in Columbus, OH seeks a Director of Operations to lead a multi-site distribution network, improving safety, service, efficiency, and customer experience. You will oversee high-volume operations, implement WMS-enabled processes, and drive continuous improvement across sites.

Candidates should bring senior leadership experience in 3PL and eCommerce fulfillment, with a track record of scaling operations, managing budgets, and delivering measurable ROI for retail and grocery

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Senior leadership experience in 3PL, retail, consumer goods or grocery distribution.
• Experience leading large, multi-site operations in high-volume settings.
• Strong background supporting big box grocery customers and distribution models.

Responsibilities

• Serve as the primary contact for key customers and maintain proactive communication.
• Lead cross-functional teams to achieve KPIs across safety, quality, on-time delivery, and cost.
• Develop and present weekly, monthly, and quarterly performance reports.
• Partner on capital budgets and ensure projects meet time and budget targets.
• Drive ROI through process optimization and efficiency gains.
• Lead continuous improvement initiatives including lean methodologies.
• Build and develop a high-performing operations leadership team.
• Implement robust WMS and system controls across sites.
• Ensure safety, regulatory compliance, and standardized best practices.

Skills

Leadership

Financial acumen

Strategic thinking

Analytical skills

Problem solving

Time management

Communication

Stakeholder management

Education

Bachelor's degree

Tools

WMS

Microsoft Office

Job description

Metro Supply Chain Group in Columbus, OH seeks a Director of Operations to lead a multi-site distribution network, improving safety, service, efficiency, and customer experience. You will oversee high-volume operations, implement WMS-enabled processes, and drive continuous improvement across sites.

Candidates should bring senior leadership experience in 3PL and eCommerce fulfillment, with a track record of scaling operations, managing budgets, and delivering measurable ROI for retail and grocery