Director of Operations

Metro Supply Chain Group; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

Metro Supply Chain Group in Columbus, OH seeks a Director of Operations to lead a multi-site distribution network, improving safety, service, efficiency, and customer experience. You will oversee high-volume operations, implement WMS-enabled processes, and drive continuous improvement across sites.

Candidates should bring senior leadership experience in 3PL and eCommerce fulfillment, with a track record of scaling operations, managing budgets, and delivering measurable ROI for retail and grocery

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Senior leadership experience in 3PL, retail, consumer goods or grocery distribution.
• Experience leading large, multi-site operations in high-volume settings.
• Strong background supporting big box grocery customers and distribution models.

Responsibilities

• Serve as the primary contact for key customers and maintain proactive communication.
• Lead cross-functional teams to achieve KPIs across safety, quality, on-time delivery, and cost.
• Develop and present weekly, monthly, and quarterly performance reports.
• Partner on capital budgets and ensure projects meet time and budget targets.
• Drive ROI through process optimization and efficiency gains.
• Lead continuous improvement initiatives including lean methodologies.
• Build and develop a high-performing operations leadership team.
• Implement robust WMS and system controls across sites.
• Ensure safety, regulatory compliance, and standardized best practices.

Skills

Leadership

Financial acumen

Strategic thinking

Analytical skills

Problem solving

Time management

Communication

Stakeholder management

Education

Bachelor's degree

Tools

WMS

Microsoft Office

Job description

Location: Columbus, OH (Ability to travel within the US and Canada)

We are seeking a results-driven Director of Operations to lead a multi-site network across the U.S., delivering best-in-class performance in safety, service, operational excellence, financial outcomes, and customer experience.

This role is ideal for a senior leader with deep expertise in 3PL, eCommerce fulfillment, and big box distribution environments, who thrives in high-volume, fast-paced operations and is passionate about driving continuous improvement, scalable growth, and exceptional customer outcomes. The successful candidate will have a proven track record of leading complex distribution and fulfillment networks, optimizing performance across multiple sites, and supporting both retail and eCommerce supply chain operations.

Key Responsibilities

Operational & Customer Leadership

• Serve as the primary point of contact for key customers, ensuring strong, proactive communication and partnership.
• Lead cross-functional teams to consistently achieve KPIs across Safety, Quality, On-Time Delivery, and Cost.
• Identify and manage escalation points, ensuring timely resolution of operational and customer issues.
• Foster a collaborative, high-performance culture across multiple sites.

Performance & Financial Management

• Oversee operational performance, including cost control, productivity, and service delivery.
• Develop and present weekly, monthly, and quarterly reports on operational results, financial performance, and key issues.
• Partner in the development and execution of capital budgets, ensuring projects are delivered on time and within budget.
• Drive improved ROI through process optimization, efficiency gains, and disciplined financial management.

Strategic & Continuous Improvement

• Develop and execute short- and long-term operational strategies aligned with business growth objectives.
• Lead continuous improvement initiatives, including lean methodologies and process enhancements.
• Identify opportunities for network expansion, capacity optimization, and operational scalability.
• Support implementation of new systems, processes, and technologies (including WMS platforms) to improve performance.

Leadership & Talent Development

• Build, coach, and develop a strong operations leadership team.
• Lead efforts to recruit, retain, and develop top talent across the network.
• Drive engagement, accountability, and a results-oriented culture.
• Partner with HR and Safety teams to ensure a safe, compliant, and high-performing work environment.

Systems, Compliance & Process Excellence

• Leverage WMS and operational systems to improve productivity and streamline distribution processes.
• Ensure robust operational procedures and controls are in place across all sites.
• Support environmental, health, and safety programs, ensuring compliance with all regulations.
• Standardize best practices across locations, including cost control and waste reduction initiatives.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Proven senior leadership experience within 3PL, retail, consumer goods, or grocery distribution environments.
• Demonstrated success leading large-scale, multi-site operations in a fast-paced, high-volume setting.
• Strong experience supporting big box grocery customers and distribution models.

Core Competencies

• Exceptional leadership, communication, and stakeholder management skills
• Strong financial acumen with experience managing budgets and operational costs
• Strategic thinker with a hands-on, results-oriented approach
• Advanced analytical and problem-solving capabilities
• Proven ability to lead change and drive continuous improvement initiatives
• Highly organized with strong time management and execution discipline
• Proficiency in Microsoft Office and operational systems (WMS experience preferred)

What Success Looks Like

• High-performing, engaged operations teams delivering consistent results
• Strong customer relationships and service excellence
• Measurable improvements in cost, productivity, and operational KPIs
• Scalable operations that support growth and evolving customer needs