Director of Operations - Lead Teams & Elevate Service

Workstream; Dahlgren (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Telehealth

Bonus opportunities

Leadership development

Culture & growth

Job summary

Chick-fil-A King George, VA is seeking a Director of Operations to drive operational excellence and deliver a remarkable guest experience. You will lead, coach, and develop Chick-fil-A Leaders and Team Members while upholding the company’s mission.

This role offers strong compensation with base salary $55K-$65K, comprehensive health benefits, telehealth, bonus opportunities, and leadership development in a positive, people-focused culture.

Qualifications

• 3–5 years in multi-unit/high-volume restaurant leadership.
• Proven track record of developing teams and improving outcomes.
• Passionate about servant leadership and developing others.
• Strong business acumen and understanding of restaurant financials.
• Excellent communication and interpersonal skills.
• Self-driven: initiates and solves problems.
• Strong decision maker: analyzes how each decision impacts the business.
• Detail oriented and organized.

Responsibilities

• Champion Chick-fil-A's mission and core values in all operations.
• Foster a positive team culture focused on servant leadership.
• Lead, coach, and develop Chick-fil-A Leaders and Team Members.
• Ensure execution of standards in food safety and hospitality.
• Analyze operational data to improve quality and profitability.
• Oversee daily operations to drive efficiency and sustainability.
• Lead hiring, onboarding, and performance management processes.
• Develop training programs to enhance operational skills.
• Provide coaching and accountability to team members at all levels.
• Partner with local Owner/Operator to set and achieve financial goals.
• Monitor labor and food costs and other KPIs.
• Forecast staffing needs and manage scheduling for productivity.
• Set the standard for exceptional customer service.
• Respond to customer feedback with empathy and urgency.

Skills

Leadership

Team development

Financial acumen

Communication

Job description

Chick-fil-A King George, VA is seeking a Director of Operations to drive operational excellence and deliver a remarkable guest experience. You will lead, coach, and develop Chick-fil-A Leaders and Team Members while upholding the company’s mission.

This role offers strong compensation with base salary $55K-$65K, comprehensive health benefits, telehealth, bonus opportunities, and leadership development in a positive, people-focused culture.