Hospitality Operations Leader — Grow People & Performance

Workstream; Delray Beach (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Performance Based Advancement

Leadership Skill Development

College Scholarships

Flexible Hours

Free meals while working.

Employee Discounts

Closed on Sundays

Job summary

Chick-fil-A Atlantic Avenue is seeking an Assistant Director of Operations to lead daily restaurant operations, coach leaders, and drive exceptional guest experiences. You will partner with Directors to optimize service, safety, and profitability while fostering team growth and community engagement.

The role emphasizes developing leaders, maintaining high standards, and delivering hospitality in a fast-paced environment with a focus on teamwork and continuous improvement.

Qualifications

• Must demonstrate strong leadership and team development capabilities.
• Experience in hospitality, restaurant, or quick service settings.
• Excellent communication and people skills with a customer‑facing mindset.

Responsibilities

• Oversee daily restaurant operations to ensure service, cleanliness, quality and safety.
• Coach and mentor Team Leaders and Team Members to build leadership capacity.
• Drive KPIs such as Speed of Service, guest satisfaction, waste, and labor cost.
• Support event execution, catering orders and brand initiatives with the Directors.
• Analyze sales and ops reports to maintain financial health and targets.
• Ensure compliance with Florida labor laws, food safety, and brand standards.
• Lead team huddles and develop systems for consistent guest experiences.

Skills

Leadership

Interpersonal/Hospitality

Communication

Detail-Oriented

Team Player

Problem Solving

Organisational

Adaptable

Open Minded

Education

High school diploma

Job description

Chick-fil-A Atlantic Avenue is seeking an Assistant Director of Operations to lead daily restaurant operations, coach leaders, and drive exceptional guest experiences. You will partner with Directors to optimize service, safety, and profitability while fostering team growth and community engagement.

The role emphasizes developing leaders, maintaining high standards, and delivering hospitality in a fast-paced environment with a focus on teamwork and continuous improvement.