Director of Operations: Fast-Paced Logistics Leader

Wayfair; Denver (CO); Remote; USD 28,000 - 41,000; Full time

Job summary

Wayfair is seeking a Director of Operations in Colorado to lead warehousing and cross-functional initiatives. You will influence senior leadership, drive Lean projects, and build a high-performing team to improve delivery speed and customer satisfaction.

The role emphasizes process improvement, collaboration across functions, and scaling operations to support rapid growth while maintaining high quality and efficiency.

Qualifications

• Experience with complex functional, process, and execution improvement projects (Lean or Six Sigma highly valued).
• 7+ years of ecommerce, supply chain, operations, or logistics experience.
• Ability to work across functions to drive results and create streamlined plans.

Responsibilities

• Foster strong, trust-based relationships with key partners and senior leadership to improve warehousing efficiency.
• Build a large, diverse, high-performing team including directors, managers and operations staff.
• Drive value through quality, process improvement, and Lean initiatives to meet/beat KPIs.
• Collaborate with teams including transportation, data integration, warehousing, supply planning, and engineering.
• Track and drive key service metrics to ensure excellent customer experience and delivery performance.
• Support development of new tools and processes to improve team efficiency and effectiveness.
• Align operational strategy with business goals for revenue, performance, and profitability.
• Lead daily ops in a fast-paced environment with clear communication and execution.
• Establish successful process improvement initiatives that drive YoY gains and streamline operations.
• Present performance updates to senior management and leadership.

Skills

Lean Six Sigma

Process Improvement

Operations Management

Cross-functional Leadership

Education

Bachelor's Degree

Job description

Wayfair is seeking a Director of Operations in Colorado to lead warehousing and cross-functional initiatives. You will influence senior leadership, drive Lean projects, and build a high-performing team to improve delivery speed and customer satisfaction.

The role emphasizes process improvement, collaboration across functions, and scaling operations to support rapid growth while maintaining high quality and efficiency.