Director of Operations: Client Success & Ops Leader

Asure Software; Gardendale (AL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, FSA

Life Insurance

401K with 3% match

Employee Stock Purchase Program

Fitness Reimbursement

Self-Managed PTO

Job summary

Asure Software is seeking an experienced Director of Operations/Site Leader in Gardendale, AL to oversee day-to-day Operations and Service teams. You will manage workflow, scheduling, and staff performance to ensure client SLAs and a positive onboarding experience.

The role requires extensive payroll/HCM operations experience, strong leadership, and the ability to drive process improvements across departments in a fast-paced environment.

Qualifications

• 8 years’ experience Managing Payroll/HCM Operations.
• 5 years of people management experience.
• 5 years’ experience of P&L management.
• Bachelor’s degree preferred.
• Robust reporting and analytical skills.

Responsibilities

• Directly supervise the Customer Support/Payroll Processing and Distribution teams.
• Interview, hire and coordinate training of staff on company procedures, customer service, and software systems.
• Coach and mentor staff to continue to improve skills, product and system knowledge.
• Provide consistent, frequent feedback to staff regarding individual goals.
• Communicate with client companies as needed and coordinate all customer service initiatives.
• Monitor and evaluate services provided to participants to ensure consistent high-quality customer service, compliance to all applicable laws, and accuracy of data processed.
• Manage year-end projects to adhere to company policies and procedures.
• Troubleshoot issues through Product Manager staff to increase the customer service experience and to resolve customer issues.

Skills

Payroll/HCM operations

People management

P&L management

Leadership and coaching

Analytical reporting

Education

Bachelor’s degree

FPC/CPP certifications

Tools

Mangrove

Paychex

ADP

Workday

Job description

Asure Software is seeking an experienced Director of Operations/Site Leader in Gardendale, AL to oversee day-to-day Operations and Service teams. You will manage workflow, scheduling, and staff performance to ensure client SLAs and a positive onboarding experience.

The role requires extensive payroll/HCM operations experience, strong leadership, and the ability to drive process improvements across departments in a fast-paced environment.