Dir Operations - Workforce Absence

Sedgwick Claims Management Services Ltd; Irving (TX); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with matching

Paid time off

Job summary

Sedgwick is seeking an experienced Dir Operations to lead operations across multiple offices in the Irving, TX area. The role requires in-depth claims knowledge, strong leadership, and strategic planning to ensure high-quality service and compliance with client needs.

The position involves staffing, training, budget and P&L oversight, and collaboration with sales and client services while supporting a hybrid work arrangement with onsite presence at our Irving center.

Qualifications

• Bachelor's degree is preferred.
• CPCU/ARM/AIM/AIC certifications are preferred.
• Ten years of related experience with seven years in claims management and four years in supervision.

Responsibilities

• Oversee operations management for multiple offices.
• Establish policies to ensure compliance with best practices and client requirements.
• Monitor performance reports and drive business plans/goals for locations.
• Coordinate sales and client service efforts.
• Lead staffing, training and colleague development; manage budget/P&L.

Skills

Claims knowledge

Leadership

Communication

Analytical skills

Organizational skills

Negotiation

Teamwork

Education

Bachelor's degree

Licenses/Certifications preferred (CPCU/ARM/AIM/AIC)

Tools

Microsoft Office

Job description

## Dir OperationsApplylocations: Irving, TXposted on: Posted Todayjob requisition id: R75981By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceDir Operations**Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:****Irving, TX**: 2201 W. Royal Lane Suite 125 Irving, TX 75063**PRIMARY PURPOSE**: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.**ESSENTIAL FUNCTIONS and RESPONSIBILITIES*** Responsible for overall operations management for all assigned locations/offices.* Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.* Establishes business plan with goals and objectives for the partnership and locations/offices.* Monitors management reports relating to the partner/office performance.* Assists with the coordination of sales and client service efforts.**ADDITIONAL FUNCTIONS and RESPONSIBILITIES*** Performs other duties as assigned.* Supports the organization's quality program(s).* Travels as required.**SUPERVISORY RESPONSIBILITIES*** Administers company personnel policies in all areas and follows company staffing standards and training recommendations.* Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.* Provides support, guidance, leadership and motivation to promote maximum performance.**QUALIFICATIONS****Education & Licensing**Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.**Experience**Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years of claims management experience and four (4) years of supervisory experience.**Skills & Knowledge*** Strong technical claims knowledge* Excellent oral and written communication, including presentation skills* PC literate, including Microsoft Office products* Leadership/management/motivational skills* Analytical and interpretive skills* Strong organizational skills* Excellent interpersonal skills* Excellent negotiation skills* Ability to work in a team environment* Ability to meet or exceed Performance Competencies**WORK ENVIRONMENT**When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines**Physical:** Computer keyboarding, travel as required**Auditory/Visual:** Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.*As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $110,000.00 - $130,000.00 USD Annual**. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.*Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.