Director of Operations and Business Development

Cornerstone Caregiving; Grand Rapids (MI); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Profit sharing

Health insurance

Dental insurance

Vision insurance

Company car

Cell phone stipend

Unlimited PTO

Training & development

Company funding for training

Job summary

Cornerstone Caregiving in Grand Rapids, MI seeks a driven branch director to lead the local office with autonomy and executive support. You will manage operations, growth, staffing, and client relations to age in place.

You will develop a marketing plan, cultivate referral partnerships, oversee budgets, and foster a results‑oriented culture while delivering exceptional care.

Responsibilities

• As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support.
• Business Development: Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider.
• Referral building: Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.).
• Staffing and Scheduling: Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.
• In-home Assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction.
• Financial Management: Oversee office budget that is reflected in profit and loss statements.
• Cultivating Culture: Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale.

Job description

About The Job

We are looking for someone who

• Wants to leave behind the typical structured, 8-5 desk job
• Is willing to bet on themselves and be financially rewarded for it
• Enjoys problem-solving within a fast-paced environment
• Wants an autonomous position with support as needed
• Has grit, resilience, and loves a challenge

Company Overview

Cornerstone Caregiving is the largest privately owned in-home care company. With a focus on giving our seniors the option to age in place, we are seeking out an elite leader to spearhead the growth of this branch. This location is already established, which is a bonus

Responsibilities

As the director, you will independently manage and lead this branch, along with unparalleled and ongoing corporate training and support.

Business Development: Develop and execute a marketing plan to establish Cornerstone as the preferred in-home care provider.

Referral building: Cultivate and manage relationships with referral partners (hospitals, hospices, senior living, etc.).

Staffing and Scheduling: Hiring and onboarding new team members and ensuring all shifts are properly staffed. Monitor on-call responsibilities as calls come from clients, caregivers and partners.

In-home Assessments: Build strong client relationships, conduct intakes, and ensure client satisfaction.

Financial Management: Oversee office budget that is reflected in profit and loss statements.

Cultivating Culture: Creating the workplace of choice for your territory. Set your own standard through incentivizing, motivating, setting the tone of your team morale.

Preferred Qualifications

• A proven leader with previous experience managing a team
• Success with meeting sales and business development goals
• Ability to work autonomously in a fast-paced environment
• Entrepreneurial mindset
• Experience with direct recruitment, hiring and oversight of staff
• Strong interpersonal and communication skills
• Full-time M-F

Benefits

• Base salary $80,000 with an additional 20% quarterly cash profit share
• Paid health, dental, and vision insurance
• Company provided car that can be used for both personal and work use with paid gas
• Cell phone stipend
• Unlimited PTO with corporate approval
• Initial and ongoing training and professional development opportunities
• Cornerstone provides full funding - no investment required

Location

• Grand Rapids, MI 49301
• Ability to Relocate: Relocate before starting work (Required)

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance