Director of Operations

Basilio Inc; United States; Remote; USD 150,000 - 230,000; Full time

Job summary

Basilio Inc is building the leadership bench that runs the company day to day so the founders can move to the back seat and guide from there. This is a remote-first, outcome-owned Director of Operations role focused on delivering across all brands and campaigns.

You will own delivery, capacity, and the systems the company runs on, sitting in the Executive & Leadership team and being measured on outcomes rather than hours.

Qualifications

• Bachelor's degree in Operations, Business, or a related field.
• 8+ years in operations leadership.
• Fluent English, written and spoken.
• AI experience with prompting and model judgment required.
• Remote, data-driven environment with strong ownership culture.

Responsibilities

• Own delivery quality, throughput, and capacity across every team.
• Build and improve the systems that enable scale.
• Balance staffing and workload against demand.
• Set and hold operational standards and SLAs.
• Report on delivery health, utilization, and risk.
• Build and develop the leaders and teams under you.
• Report results and risk to ownership with no spin.
• Lead AI-augmented operations and model orchestration.

Skills

Operations leadership

Strategic planning

Cross-functional leadership

AI fluency

Data-driven decision making

Project management

Communication

Education

Bachelor's degree in Operations or related field

Tools

Asana

Monday.com

BI tools

Google Workspace

ChatGPT

Claude

OpenRouter

Qwen

Aux Alpha

Job description

Job Summary

Basilio Inc is building the leadership bench that runs the company day to day so the founders can move to the back seat and guide from there. These are the seats that own strategy, delivery, and results across the whole business.

As a Director of Operations at Basilio Inc, you own delivery, capacity, and the systems the whole company runs on. You sit inside the Executive & Leadership team, own your results, and are measured on what you move, not hours logged.

Basilio Inc is a growth and marketing company that builds and runs brands across Amazon, Walmart, TikTok Shop, and the open web. We hire operators, train them on proven systems, and give them real accounts to run. This is a remote-first, outcome-owned role for someone who wants to do the best work of their career on brands that are actually scaling.

What You Will Own

• Own delivery quality, throughput, and capacity across every team
• Build and improve the systems that make the company scale
• Balance staffing and workload against demand
• Set and hold operational standards and SLAs
• Report on delivery health, utilization, and risk
• Build and develop the leaders and teams under you
• Set the standard and hold the whole function to it
• Report results and risk to ownership with no spin

A Typical Week

• Move your core metrics: on-time delivery across the company and utilization and throughput
• Hands-on execution in Asana or Monday, BI and reporting tools, Google Workspace
• Sync with the founders, the other directors, and every team lead and report progress

What Success Looks Like

• First 30 to 60 days: you are fully ramped on your accounts and tools and already moving on-time delivery across the company
• Ongoing: you consistently hit target on on-time delivery across the company and utilization and throughput
• You leave every account, campaign, or project measurably better than you found it

Competencies

• Company-wide operations command
• Systems thinking at scale
• AI fluency: strong prompting and sound judgment on when to trust or override a model (required)
• Ownership: you run your lane end to end and are measured on the outcome
• Clear, direct written and verbal communication
• Comfort working in a fast, data-driven, remote-first team
• Discipline with process, deadlines, and documentation
• Coachability: you take feedback and turn it into better work fast

Education

Bachelor's degree in Operations, Business, or a related field; advanced degree a plus.

Work Experience

8 or more years in operations leadership.

Tools You Will Use

• Asana or Monday
• BI and reporting tools
• Google Workspace
• ChatGPT (OpenAI)
• Claude (Anthropic)
• OpenRouter
• Qwen
• Aux Alpha (via OpenRouter)

What You Bring

• Fluent English, written and spoken
• Strong organization and the ability to juggle multiple priorities
• A self-starter who does not need to be chased
• Reliable high-speed internet and a professional remote setup

Key Performance Indicators

• On-time delivery across the company
• Utilization and throughput
• Process adoption and quality
• Capacity vs demand
• Quality and consistency of your work as reviewed by your lead
• Reliability: you hit deadlines and communicate early when something is at risk

Who You Will Work With

You work alongside the founders, the other directors, and every team lead across the group. You report to your division director and partner directly with account teams and, where the role calls for it, clients.

Working With AI (Required)

AI experience is required for this role. You are fluent with ChatGPT (OpenAI) and Claude (Anthropic), comfortable running models through OpenRouter and open models such as Qwen, and you write clear, effective prompts. Most of the work at Basilio Inc is AI-augmented, so you use AI to work faster and sharper every day while owning the judgment, accuracy, and final result yourself.

You lead an AI-augmented company. You set the standard for how teams use AI, make the calls on tools and workflows, and expect every function to be faster and sharper because of it, without ever giving up human judgment or accountability.

This role also works with the advanced stack: routing between models through OpenRouter, including Aux Alpha (an OpenRouter-routed model) and Qwen, choosing the right model for each task, and orchestrating multi-step, AI-assisted and agentic workflows. You understand the purpose and tradeoffs of each model and can build and supervise AI systems, not just single prompts.

Growth Path

Director-level ownership with a path to broader division and cross-brand leadership across the Basilio group as you scale results and teams.

Job Specifications

• Department: Executive & Leadership
• Employment Type: Full-time
• Work Setup: Remote
• Level: Director
• Experience: 8+ years
• Compensation: base plus performance-based commission and bonuses tied to the results you drive