Director of Operations

Sonrava Health; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Sonrava seeks a Director of Operations to steer all business within the market, overseeing growth, profitability, patient care, and staff development. This field-based role requires frequent travel to offices throughout the region and a strong background in dental operations.

You will lead a team of Business Managers, coach leaders, analyze KPIs, manage budgets, and ensure compliance and service excellence across multiple sites.

Qualifications

• At least three years of experience managing multiple practice/site locations (3+) preferably in healthcare or dental operations.
• Proven track record of year-over-year growth and profitability improvement.
• Ability to forecast and analyze business trends to maximize territory performance and profitability.

Responsibilities

• Operational Leadership & Performance: Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze KPI data and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision.
• Lead, mentor, and develop a team of office leaders, promoting accountability and continuous improvement.
• Provide coaching and development opportunities to ensure high employee engagement and retention.
• Foster transparent communication and teamwork aligned with company values.
• Partner with clinical teams to ensure high standards of patient care and compliance.

Skills

Leadership

Budgeting

Forecasting

Data analysis

Customer service initiatives

Travel readiness

Job description

As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.

As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.

Summary of Key Responsibilities

• Operational Leadership & Performance:
• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
• Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
• Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
• Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
• Patient Care & Clinical Excellence:
• Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Job Requirements

• At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
• Proven track record of year-over-year growth
• Proven track record of measurable, successful customer service initiatives
• Ability to forecast and analyze business trends to maximize territory performance and profitability
• Ability to create and maintain a budget
• Travel within the required territory (5 days in the field).

Benefits Include: Medical, Dental, Vision, 401k, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements