Director of Operations

InterDent; Phoenix (AZ); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Deferred compensation

Job summary

InterDent seeks a Director of Operations for the Northern Phoenix metro area, overseeing 10+ offices with frequent travel. You will direct all regional operations, drive performance, and develop Practice Managers to maintain service excellence. This role emphasizes accountability, coaching, and strategic execution.

The position offers a base salary range of $100,000–$115,000 plus a bonus plan and comprehensive benefits, with a field-based travel footprint within the region.

Qualifications

• Five+ years leading multiple dental practices or sites.
• Proven YoY growth and growth strategies.
• Track record of measurable customer service improvements.
• Ability to forecast trends and manage budgets.

Responsibilities

• Lead regional operations across 10+ offices in Northern Phoenix.
• Drive financial, clinical, and patient-satisfaction performance.
• Coach regional directors and ensure accountability and engagement.

Skills

Operations management

Leadership

Forecasting

Budgeting

Job description

Locations

Showing 1 location Gentle Dental 45th Street
4550 E Bell Rd, Bldg 8
Suite 178
Phoenix, AZ 85032, USA +10 more locations

• Operations
• Full-Time
• Requisition #: DIREC017832

Description

Company Overview:

InterDent Service Corporation provides comprehensive dental support and administrative services to over 175 dental practices, employing more than 400 dentists across eight states. These practices, including the Gentle Dental® and Blue Oak Dental® brands, offer high-quality, patient-centered dental care. Additionally, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care program in Oregon. CDC partners with coordinated care organizations to deliver dental services under the Oregon Health Plan, focusing on preventive care and improving both oral and systemic health for children and low-income patients since 1994.

Our Vision:

To provide exceptional, lifelong, integrated oral healthcare services.

Our Mission:

To enhance the quality of our patients’ lives by delivering accessible oral healthcare, essential to overall health and well-being.

Our Values:

• Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
• Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
• Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company’s reputation and brand.
• Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
• Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.

As a Director of Operations, you will contribute to the company’s success by effectively directing all business within the Northern Phoenix, AZ metro areas. There are 10+ offices within this region and a target for additional company growth and expansion in the coming years.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.
As the head of your region, you’ll motivate, mentor, and guide your team of Practice Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.

Summary of Key Responsibilities

• Operational Leadership & Performance:
• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
• Lead, mentor, and develop a team of regional directors and office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
• Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
• Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
• Patient Care & Clinical Excellence:
• Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Job Requirements

• At least five years of experience managing multiple practice/site locations (7+) preferably in the Dental Industry
• Proven track record of year over year growth
• Proven track record of measurable, successful customer service initiatives
• Ability to forecast and analyze business trends to maximize territory performance and profitability
• Ability to create and maintain a budget
• Travel within territory required (4 to 5 days in the field).

Benefits Include:Medical, Dental, Vision, 401k w/ match, Deferred Compensation plan, PTO, Paid Holidays, mileage reimbursements

Pay: Base salary in the range of $100,000 - $115,000 plus bonus plan

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.