Director Operations

Sonrava Health; San Antonio (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Sonrava seeks a Director of Operations to lead all activities for the region, directing employee development, growth and profit objectives, customer service, hiring, coaching, and control of payroll and operating expenses. The role oversees a team of office leaders, travels frequently to offices, and emphasizes planning, organization and communication within the dental industry.

As the regional head, you will mentor teams, drive performance, and ensure patient care and compliance meet high

Qualifications

• Bachelor's degree required.
• 3+ years of experience managing multiple practice/site locations, preferably in the dental industry.
• Proven track record of year-over-year growth.
• Proven track record of measurable customer service initiatives.
• Ability to forecast and analyze business trends to maximize territory performance and profitability.

Responsibilities

• Drive operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to meet performance goals, patient volume, revenue, profitability, and patient satisfaction.
• Analyze data from KPIs and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with company vision and initiatives.
• Lead and develop a team of office leaders, promoting accountability, collaboration and engagement.
• Provide coaching to ensure high employee retention and foster a collaborative culture.
• Partner with clinical teams to maintain high standards of patient care and compliance.

Education

Bachelor's degree

Job description

Overview

As a Director of Operations, you will contribute to the company's success by effectively directing all business within the market.

This includes employee development, growth and profit objectives, customer service, hiring, coaching and proper control of all payroll, facility and operating expenses.

As the head of your region, you'll motivate, mentor, and guide your team of Business Managers and create a welcoming environment through service and care. Exemplary planning, organization and communication skills are key and dental industry experience is highly preferred. This position is field based and requires frequent travel to the offices throughout the region.

Responsibilities

• Operational Leadership & Performance:
• Drive the operational, financial, and clinical performance of all dental offices within the region.
• Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
• Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
• Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
• Team Development & Leadership:
• Lead, mentor, and develop a team of office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
• Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
• Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
• Patient Care & Clinical Excellence:
• Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met

Qualifications

• Bachelor's degree
• At least three years of experience managing multiple practice/site locations (3+) preferably in the Dental Industry
• Proven track record of year-over-year growth
• Proven track record of measurable, successful customer service initiatives
• Ability to forecast and analyze business trends to maximize territory performance and profitability
• Ability to create and maintain a budget
• Travel within the required territory (5 days in the field)