Director

Ontario Trillium Foundation; Ocala (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible Hours

Closed Sundays

Competitive Pay

Multi-Level Retirement

Healthcare Benefit Packages

Direct2Care Benefits

Scholarship Opportunities

Free College Program Offerings

Fitness Center Access

Job summary

Chick-fil-A in Ocala, Florida is seeking a Director to manage daily operations, mentor team leaders, and ensure food safety compliance. This role requires strong leadership experience and excellent customer service skills. Benefits include flexible hours, competitive pay, healthcare packages, retirement plans, and scholarship opportunities. Candidates should have at least 6 years of leadership experience and be ready to grow in a fast-paced environment. Join us to lead a high-performance team in a nurturing workplace.

Qualifications

• 6 years of leadership experience required.
• Ability to lift up to 50 lbs.
• Willingness to work overtime if necessary.

Responsibilities

• Manage daily operations and resolve escalated issues.
• Mentor and coach operational leaders.
• Ensure compliance with food safety standards.

Skills

Leadership experience

Customer service skills

Time-management skills

Problem resolution

Multi-tasking abilities

Education

Bachelor's Degree Preferred

Associate's Degree will be considered

Job description

At Chick-fil-A, Directors are responsible for managing designated areas of daily operations. As a director, you will act as the point person for escalated guest and staffing issues. A Director ensures all leaders are holding team members accountable to operational excellence, food safety standards, and teamwork culture at all times. Directors set weekly goals and focus areas for team leads and trainers, and continually look for areas of improvement to benefit our guests and our restaurant. As a top-level leader at Chick-fil-A, Ocala, you will be given the opportunity to become a high-performance leader with the responsibility to have a positive influence on a large team. We are committed to building strong leaders.

Responsibilities

• Quickly recognize and delegate to resolve bottleneck and operational issues
• Clearly communicates key strategies from the Director team to team leaders, trainers, and team members
• Serve as the "Chief Problem Solver" for guests and the team
• Actively engage in leadership meetings
• Mentor all operational leaders and recognize future potential leaders within the team
• Coach leaders to recognize best practices and problem resolution
• Own the five "Critical Success Factors" of your designated area
• Ensures that the restaurant meets all food safety requirements
• Communicate all issues with team members and guests to Director team in a timely manner
• Practice big picture thinking
• Create schedules, execute quarterly performance reviews, and deliver coaching based on performance
• Lead by example - must adhere to all Chick-fil-A policies and procedures
• Combine critical thinking and practical leadership to create a culture of innovation

Competencies

• Humble Servant Leader
• High integrity and honesty
• Highly dependable
• Ready to serve with a strong sense of ownership/accountability
• Self-Starter
• Lifelong learner with growth mindset
• Heightened Situational Awareness
• Thrive in a fast-paced and high-volume environment
• Ability to multi-task
• Heart and ability to mentor, develop and coach others
• Top level time-management skills

Benefits

• Flexible Hours - We strive to be flexible in our scheduling to allow our team the ability to maintain a healthy work-life balance.
• Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have quality time to spend with your family and friends.
• Work Directly With A Chick-fil-A Owner/Operator and Top-Level Leaders: The Operator is an independent businessperson, who is responsible for the operation of the restaurant, and who invests time in his or her employees, teaching them important business skills for the future. You will work with top-level leaders to create overall operational success for the organization as a whole.
• Competitive Pay: Along with a competitive pay, you will work in a nurturing environment where you will learn valuable business and people skills.
• Multi-Level Retirement: 401K, Pension Plan, and Bonus Opportunities
• Healthcare Benefit Packages: Healthcare options for you to choose from
• Direct2Care Benefits: (A virtual healthcare service that provides 24/7 access to licensed medical providers via phone or video for employees and their families focusing on areas like minor illnesses, prescriptions, and mental health.) There is no cost. We provide and pay for this service.
• It\'s a Great Place to Work: At Chick-fil-A, our Operator considers their team members to be more than just employees. They are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A. We are not just a job, but we truly care about people.
• Scholarsip Opportunities: Every year Chick-fil-A gives team members the opportunity to apply for scholarships from $2,500 up to $25,000.
• Free College Program Offerings: Associate level degrees, Bachelor level degrees, as well as Master level degrees
• Fitness Cener Access: Enjoy free fitness center that all top-level leaders have direct access to

Requirements

• 6 Years of Leadership Experience
• Up to 10 hours of Overtime per week
• Excellent customer service skills
• Hard-working and dedicated
• Ready and willing to learn and grow in a new environment
• Ability to multi-task in a high-volume environment
• Able to lift up to 50 lbs
• Bachelors Degree Preferred, Associates Degree will be considered