Director of Operations

Chick-fil-A; Edmond (OK); On-site; Full time

Benefits offered by this job

Competitive Pay

Free Employee Meal(s)

Sundays Off

401K with matching contributions

Health Insurance Benefits

Paid Time Off

Up to $25,000 in Scholarships - Annually

Job summary

A local Chick-fil-A restaurant is seeking a Front of House Director who will oversee operations and ensure a high standard of service. Responsibilities include leading the team, mentoring staff, and creating a positive guest experience. Ideal candidates should possess strong analytical and problem-solving skills, along with previous leadership experience in the customer service industry. Applicants with a High School Diploma or Bachelor's degree will be prioritized. This position offers competitive pay and various benefits including health insurance and scholarships.

Qualifications

• Minimum of a High School Diploma or equivalent required.
• Bachelor's degree or equivalent experience preferred.
• Leadership experience in customer service is essential.

Responsibilities

• Lead all aspects of the front of house operations.
• Mentor and build relationships with a diverse team.
• Ensure compliance with Chick-fil-A standards.

Skills

Strong analytical and problem-solving skills

Leadership experience in the customer service industry

Strong interpersonal skills

Organizational skills

Education

High School Diploma or equivalent

Bachelor's degree or equivalent experience

Job description

The Chick-fil-A of North Edmond is seeking a Front of House Director who will greatly impact the business. This leader will be responsible for the overall flow of the front of house and will be tasked with showing care and creating remarkable experiences for our guests. Front of House Directors are expected to set the standard for signature service and must lead by example. To do this, our leaders need to actively show a passion for service and for the Chick-fil-A brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.

Position Key Responsibilities:

• Lead and understand all aspects of the front of house.
• Lead with humility.
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Greet all guests with a smile and go above and beyond.
• Celebrate success while maintaining accountability with team members.
• Exhibit our Core Values and 2nd Mile Service qualities on a day-to-day basis.
• Ensure that Chick-fil-A North Edmond meets and exceeds all Chick-fil-A standards and locational goals.
• Build strong relationships with the leadership team as well as the team members.

We Offer:

• Competitive Pay
• Free Employee Meal(s)
• Sundays Off
• 401K with matching contributions
• Health Insurance Benefits
• Paid Time Off
• Up to $25,000 in Scholarships - Annually

Specific Experience for a Front of House Director:

• Required: High School Diploma or equivalent
• Required: Bachelor's degree or equivalent experience
• Required: Strong analytical and problem‑solving skills
• Required: Leadership experience in the customer service industry

Other Characteristics for a Front of House Director:

• Sincere desire to create a positive environment for both guests and team members
• Strong interpersonal skills
• Organizational skills
• Ability to lift 40 - 60 pounds on a consistent basis
• Ability to prioritize
• Ability to multitask
• Ability to work effectively both independently and in a team environment
• Servant spirit with strong sense of stewardship
• Self‑starter who completes tasks without excessive supervision
• Willingness and humility to serve others first and "get in the trenches" with fellow team members

1025 W I- 35 Frontage Rd, Edmond, OK, 73034

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.