Director Front of House

Chick-fil-A; Edmond (OK); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

Free Employee Meals

Sundays Off

Fun Environment

401K with matching contributions

Health Insurance Benefits

Paid Time Off

Scholarships up to $25,000 annually

Job summary

Chick-fil-A North Edmond is seeking a Front of House Director to oversee the entire front-of-house flow and to create remarkable guest experiences. The leader will set the standard for signature service, model Chick-fil-A’s core values, and coach a diverse team to deliver exceptional hospitality daily.

The role demands strong leadership, analytical skills, and a genuine passion for service, with Sundays off and a supportive benefits package including health insurance and a 401K match.

Qualifications

• Required: High School Diploma or equivalent
• Required: Bachelor's degree or equivalent experience
• Required: Strong analytical and problem-solving skills
• Required: Leadership experience in the customer service industry

Responsibilities

• Lead and understand all aspects of the front of house.
• Lead with humility.
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Greet all guests with a smile and go above and beyond.
• Celebrate success while maintaining accountability with team members.
• Exhibit our Core Values and 2nd Mile Service qualities on a day-to-day basis.
• Ensure that Chick-fil-A North Edmond meets and exceeds all Chick-fil-A standards and locational goals.
• Build strong relationships with the leadership team as well as the team members.

Skills

Analytical skills

Leadership

Customer service

Communication

Interpersonal skills

Organizational skills

Self-starter

Education

High School Diploma or equivalent

Bachelor's degree or equivalent experience

Job description

The Chick-fil-A of North Edmond is seeking a Front of House Director who will greatly impact the business. This leader will be responsible for the overall flow of the front of house and will be tasked with showing care and creating remarkable experiences for our guests. Front of House Directors are expected to set the standard for signature service and must lead by example. To do this, our leaders need to actively show a passion for service and for the Chick-fil-A brand. A cheerful attitude accompanied with a desire to get things done makes a great example for all members of your team.

Position Key Responsibilities:

• Lead and understand all aspects of the front of house.
• Lead with humility.
• Mentor, coach, invest in, and build relationships with a diverse team of people.
• Greet all guests with a smile and go above and beyond.
• Celebrate success while maintaining accountability with team members.
• Exhibit our Core Values and 2nd Mile Service qualities on a day-to-day basis.
• Ensure that Chick-fil-A North Edmond meets and exceeds all Chick-fil-A standards and locational goals.
• Build strong relationships with the leadership team as well as the team members.

We Offer:

• Competitive Pay
• Free Employee Meal(s)
• Sundays Off
• Fun Environment
• 401K with matching contributions
• Health Insurance Benefits
• Paid Time Off
• Up to $25,000 in Scholarships - Annually

Specific Experience for a Front of House Director:

• Required: High School Diploma or equivalent
• Required: Bachelor's degree or equivalent experience
• Required: Strong analytical and problem-solving skills
• Required: Leadership experience in the customer service industry

Other Characteristics for a Front of House Director:

• Excellent customer service
• Sincere desire to create a positive environment for both guests and team members
• Strong communication skills
• Strong interpersonal skills
• Organizational skills
• Ability to lift 40 - 60 pounds on a consist basis
• Ability to prioritize
• Ability to multitask
• Ability to work effectively both independently and in a team environment
• Close attention to detail
• Servant spirit with strong sense of stewardship
• Self-starter who completes tasks without excessive supervision
• Willingness and humility to serve others first and "get in the trenches" with fellow team members

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,861 restaurants, primarily in the United States.