Assistant Director of Operations - Chick-fil-A

Mettler-Toledo International, Inc; Miami (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Employee discount

Job summary

Chick-fil-A at Chippenham Hospital in Miami, FL seeks a Director of Operations to own and oversee all facets of the restaurant. You will recruit, develop a 50+ team, and ensure exceptional guest experience while maintaining HR administration and policies.

Responsibilities include scheduling, hiring, disciplinary actions, and driving growth with leadership. A strong focus on hospitality, compliance, and people leadership is essential.

Qualifications

• Associate's Degree required; bachelor's preferred.
• Human resources and/or recruiting experience is required.
• Comfortability in overseeing a large team.
• Hospitality experience.
• Self-starter; strong work ethic.
• Experience developing HR systems.
• Ability to create a great experience for new team members.
• Excellent and effective communication and interpersonal skills.
• Impeccable ability to handle confidential or sensitive information.
• Knowledge of labor regulations, HR, and organizational operations.
• Strong organizational skills and eye for detail; strong planning ability.
• Growth mindset; lifelong learner.
• Passion for people; values community involvement.

Responsibilities

• Be in the restaurant working and growing the team 50 hours a week.
• Recruit and hire; grow the team from 20 to 40+.
• Oversee policies and procedures; keep them up to date.
• Own HR administration: payroll, benefits processing.
• Create and distribute the schedule for the entire team.
• Interview, hire, and create systems for on/off-board team members.
• Develop, maintain, lead, and complete corrective, disciplinary action, and termination processes.
• Contribute to the leadership team's vision, strategy, and overall growth of the business.

Job description

About us:

Located in Chick-fil-A, it is owned and operated by Elite Management Group, which opened this location in March 2020. Join a growing team that values ownership, joy, consistent service, generosity, and being the world’s most caring company. Let us invest in you.

Position Objective:

Chick-fil-A is seeking a Director of Operations who can own and oversee all facets of the Restaurant. The ultimate goal for this person is to be an active member of the Restaurant and play a key role in growing the business and developing a team of 50+.

This leader will be responsible for recruiting and selecting top talent to create an amazing guest experience. Their goal will be to meet the business's staffing needs and develop a proactive recruiting strategy. This role would be responsible for keeping all policies and procedures up to date; HR administration; payroll; benefits processing; onboarding and offboarding team members; conducting interviews; ordering, Inventory, Financial Viability, and scheduling for the entire team. This role would also develop, maintain, and advise leadership on corrective, disciplinary, and termination processes while ensuring legal compliance. The Director of Ops should have a passion for people and creating a great experience for new team members, and should be excited about helping a business grow. Long-term growth for this role could look like Executive leadership or even owning and operating a Restaurant.

Position Key Responsibilities:

Be in the restaurant working and growing the team 50 hours a week

• Talent recruitment; grow the team from 20 to 40+.
• Oversee and keep all policies and procedures up-to-date.
• Own all HR administration; payroll, benefits process, etc.
• Create and distribute the schedule for the entire team.
• Interview, hire, and create systems for on/off-board team members.
• Develop, maintain, lead, and complete corrective, disciplinary action, and termination processes.
• Contribute to the leadership team's vision, strategy, and overall growth of the business.

Competencies/Skills/Education/Experience Needed:

• Associate's Degree Required, Bachelors Degree Preferred.
• Human resources and/or recruiting experience is required.
• Comfortability in overseeing a large team.
• Hospitality experience.
• Self-starter; strong work ethic.
• Experience developing HR systems.
• Ability to create a great experience for new team members.
• Excellent and effective communication and interpersonal skills.
• Impeccable ability to handle confidential or sensitive information.
• Knowledge of labor regulations, HR, and organizational operations.
• Strong organizational skills and eye for detail; strong planning ability.
• Growth mindset; lifelong learner.
• Passion for people; values community involvement.

Work Remotely:

• No.

Job Type:

Full-time.

Benefits:

• 401(k).
• Employee discount.
• Health insurance.
• Paid time off.

Schedule:

• 10-hour shift.
• 8-hour shift.
• Monday to Saturday.

Our Culture of Care:

Chick-fil-A at Chippenham Hospital is located inside Jackson Health, in Miami, Florida. This is a unique location where "life happens," and you can serve and impact many people through food service.

Are you looking for work that positively influences those around you? Do you want to work for a company that is a part of customers’ lives and the communities it serves? Do you love working in a fast-paced team environment? Come and join our Chick-fil-A team!

Our restaurant comprises our Front Counter Team, Back of House Team, and Leadership Team! We take pride in investing our time and knowledge into every team member to help them prosper in their growth, not only at Chick-fil-A, but also the lessons learned they can apply in their future careers!