Director of Operational Analytics & Insights

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

Independence Blue Cross in Philadelphia seeks a Director of Reporting & Analytics to lead operational reporting, analytics, and insight generation that drive performance, cost containment, and member experience outcomes.

The role manages managers and senior leads, elevating analytical maturity from reactive reporting to proactive, insight-driven decision support, partnering with senior leadership to translate data into clear business impact and strategic improvements.

Qualifications

• Bachelor’s degree in data analytics, business, statistics, engineering, or related field.
• Master’s degree preferred.

Responsibilities

• Establish and own the multi-year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives.
• Establish standards for reporting quality, analytical rigor, and insight generation.
• Advance the organization from reactive reporting to proactive issue and opportunity analytics.
• Serve as a trusted advisor to senior leadership, delivering clear, concise insights that translate data into business impact.
• Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains.
• Identify performance risks, root causes, and emerging trends.
• Lead, mentor, and develop managers and senior contributors.
• Translate insights into process, system, and policy improvements.

Skills

Tableau

SQL

Data modeling

Leadership

Communication

Change management

Analytics strategy

Mentoring

Education

Bachelor’s degree in data analytics or related field

Master’s degree preferred

Job description

Independence Blue Cross in Philadelphia seeks a Director of Reporting & Analytics to lead operational reporting, analytics, and insight generation that drive performance, cost containment, and member experience outcomes.

The role manages managers and senior leads, elevating analytical maturity from reactive reporting to proactive, insight-driven decision support, partnering with senior leadership to translate data into clear business impact and strategic improvements.