Director Reporting & Analytic

Independence Blue Cross; Philadelphia (Philadelphia County); On-site; USD 180,000 - 260,000; Full time

Job summary

Independence Blue Cross in Philadelphia seeks a Director of Reporting & Analytics to lead operational reporting, analytics, and insight generation that drive performance, cost containment, and member experience outcomes.

The role manages managers and senior leads, elevating analytical maturity from reactive reporting to proactive, insight-driven decision support, partnering with senior leadership to translate data into clear business impact and strategic improvements.

Qualifications

• Bachelor’s degree in data analytics, business, statistics, engineering, or related field.
• Master’s degree preferred.

Responsibilities

• Establish and own the multi-year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives.
• Establish standards for reporting quality, analytical rigor, and insight generation.
• Advance the organization from reactive reporting to proactive issue and opportunity analytics.
• Serve as a trusted advisor to senior leadership, delivering clear, concise insights that translate data into business impact.
• Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains.
• Identify performance risks, root causes, and emerging trends.
• Lead, mentor, and develop managers and senior contributors.
• Translate insights into process, system, and policy improvements.

Skills

Tableau

SQL

Data modeling

Leadership

Communication

Change management

Analytics strategy

Mentoring

Education

Bachelor’s degree in data analytics or related field

Master’s degree preferred

Job description

The Director of Reporting & Analytics is responsible for leading the operational reporting, analytics, and insight generation. This role is accountable for transforming operational data into executive-ready insights that drive performance improvement, cost containment, and member experience outcomes. This role manages multiple managers and/or senior leads and is responsible for elevating the organization’s analytical maturity from reactive reporting to proactive, insight-driven decision support. This role reports into Operations business area.

Key Responsibilities

• Establish and own the multi-year vision and roadmap for Operations Reporting & Analytics, aligned to operational priorities and transformation initiatives
• Establish standards for reporting quality, analytical rigor, and insight generation.
• Advance the organization from reactive reporting to proactive issue and opportunity analytics.
• Serve as a trusted advisor to senior leadership, delivering clear, concise, and compelling narratives that translate data into business impact

Operational Analytics & Performance Enablement

Oversee development of operational dashboards, KPIs, and analytical products across claims, call center, enrollment, provider, and benefit configuration domains

Ensure proactive identification of performance risks, root causes, and emerging trends

Drive automation and simplification of reporting processes, including variance detection and self-service capabilities

Partner with business leaders to translate insights into process, system, and policy improvements

• Lead, mentor, and develop managers and senior individual contributors.
• Build analytical capability through coaching, structured training, and skill development.
• Set clear expectations for performance, accountability, and outcomes.

Bachelor’s degree in Data Analytics, Business, Statistics, Engineering, or related field; Master’s degree preferred

12+ years of progressive experience in analytics, reporting, business intelligence, or operational performance roles

5+ years of experience leading managers and/or senior analytical teams

Advanced expertise in Tableau, with strong SQL and data modeling capabilities

Proven executive presence with the ability to influence senior leaders through clear, confident communication

Demonstrated strength in translating complex analysis into compelling business narratives and value cases

High comfort operating in ambiguity and leading through change in complex, matrixed environments

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.

Inclusion and Belonging

At IBX, everyone can feel valued, supported, and comfortable to be themselves, and all associates have a fair opportunity to achieve their full potential. We put these principles into action every day by acting with integrity and respect. Celebrating and embracing diverse thoughts and perspectives that make up our workforce means our company is more vibrant, innovative, and better able to support the people and communities we serve.

About Our Company

Serving more than 8 million people nationwide, including 2.5 million in southeastern Pennsylvania, Independence Health Group - together with its subsidiaries - is the leading health insurance organization in the Philadelphia region. Our mission to build healthier lives for you, your family, and your employees shapes our actions and decisions every day.

At Independence, we see each of our members as an individual, with unique needs and concerns. We're dedicated to harnessing the very latest ideas and technologies to deliver access to care that meets those needs and surpasses your expectations. For more information about Independence access our website at www.ibx.com . We're revolutionizing health care, and our focus is on you!

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.