Director of Membership — Luxury Admissions, On‑Site

Crossover; Inglewood (CA); On-site; USD 173,000 - 191,000; Full time

Job summary

Alpha School is hiring for a Director of Membership to own the membership journey at one campus—from first inquiry through onboarding and the first day of school. You will engage 20+ active families at different stages, conduct campus tours and shadow days, and deliver decisions in person with clear, candid communication.

You will use HubSpot and the student information system to keep data current, assess fit, and guide families toward the right outcome.

Qualifications

• 3+ years in a client-facing role with a client spend of $25,000+ per engagement
• Own the full enrollment journey from inquiry to commitment
• Manage 7+ client relationships in a CRM or tracking system
• Tells prospective clients when it is not the right fit
• Has used AI tools in a client-facing workflow
• Communicates concisely and professionally with executives and high-net-worth clients
• Has led polished in-person tours or presentations for affluent families

Responsibilities

• Own the membership journey for every prospective family from first inquiry through onboarding and the first day of school
• Manage 20+ active families at different stages simultaneously
• Lead campus tours, open houses, info sessions, and shadow days for families
• Form the admit or decline decision and deliver it personally
• Keep HubSpot and SIS current after each interaction and report weekly on pipeline health to leadership

Skills

Client facing

Relationship management

Effective communication

Enrollment ownership

Cross-functional collaboration

Tools

HubSpot

SIS

CRM

Job description

Alpha School is hiring for a Director of Membership to own the membership journey at one campus—from first inquiry through onboarding and the first day of school. You will engage 20+ active families at different stages, conduct campus tours and shadow days, and deliver decisions in person with clear, candid communication.

You will use HubSpot and the student information system to keep data current, assess fit, and guide families toward the right outcome.