Director of Media Delivery & Operational Excellence

Razorfish

Seattle (WA)

On-site

USD 121,000 - 194,000

Full time

4 days ago

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Benefits offered by this job

Paid family care for parents/caregiver

Adoption/fertility support

Pet adoption support

Employee assistance programs

Tuition assistance

Flexible working arrangements

Work Your World program

Job summary

Razorfish is seeking a Director of Media Delivery Operations to act as a proactive partner to the media team, overseeing media and business operations, with staffing, RFP responses, and process improvements. You will drive analytics, scale operations, and partner with leadership to deliver client value.

The role requires 10+ years in the industry, 5+ years in a media agency, and strong leadership and data skills.

Qualifications

University Degree or College Diploma or Equivalent Work Experience, preferred in Marketing, Business Administration, Finance, Accounting, Communications/Advertising.
Ideal candidate has media or advertising agency experience and understands the inner workings of the agency model.
10+ years of overall industry experience with 5+ years in media agency setting within an Advertising agency.
Financial savvy within the media expertise.
Comfortable working with and organizing large data sets.
Proven capabilities leading projects from conception to implementation.
Demonstrated ability to manage concurrent projects.
Excellent leadership skills and the ability to inspire and interact with all levels of staff.
Organized, thorough, obsessed with accuracy and good with time management.
Superior critical thinking and problem-solving abilities.
Experienced Microsoft Office skills (MS Word, Excel, PowerPoint).

Responsibilities

Liaise with the Media Leadership Team to document & communicate account executional metrics, risks, issues, and dependencies.
Partner with media finance leadership to ensure financial health tracking of media portfolio (margin, revenue, etc..).
Partner with Staffing/Resource Management, Recruiting and Talent teams to ensure appropriate team support across all media accounts.
Support Staffing negotiations between accounts.
Partner with media leadership, business development and commercials teams to shape commercial deals in response to media RFPs.
Document scope assumptions and develop staff plans to support media proposals.
Shape approaches and create meaningful views of scope across different media services and capabilities.
Support development of SOW in partnership with media & data leadership.
Support approval and review process for other legal documents (MSA, PSA, DPA, etc…).
Help build and continue to optimize the paid media process to further streamline and deliver operational excellence to the agency teams and the client.
Participate as an active leader in the agency’s development of a framework and build a custom media operations team in support of client operational excellence.
Drive process adoption, optimization, maintain level of integrity in an environment that has high urgency and is outcomes oriented.
Implement routine process and data quality checks to ensure accuracy and optimal efficiency whilst re-inventing processes as needed.
Create training materials to document processes and instill guidelines across teams.
Foster a collaborative culture, develop talent including mentorship and maintain strong partner relationships.
Liaise across all subject areas and business leaders for financial operations, legal matters, and other areas of media operations and compliance.
Candidate must be able to work closely with senior agency leadership, cross discipline and account leadership to provide strategic Operations & Delivery direction to all account teams.