Head of Media Operations & Automation

Razorfish; Chicago (IL); On-site; USD 121,000 - 186,000; Full time

Benefits offered by this job

Paid family care

Adoption support

Work from anywhere program

Job summary

Razorfish is seeking a Director of Media Operations to build and lead media operations for a large multi-channel account in a Power of One environment. You will own budgeting, billing, forecasting, reconciliation, and cross-team data connectivity, while growing a small team of two supervisors.

The role emphasizes building processes from scratch, driving automation, and leveraging AI to improve speed and accuracy. Significant leadership and financial acumen are required.

Qualifications

• University Degree or College Diploma or Equivalent Work Experience, preferred in Marketing, Business Administration, Finance, Accounting, Communications/Advertising.
• Ideal candidate has media or advertising agency experience and understands the inner workings of the agency model.
• 7+ years of overall industry experience with 5+ years in media operations within the Advertising and/or Media field, including experience leading and developing direct reports.
• Billing, budget management, forecasting, and reconciliation experience within a media agency, with strong financial acumen.
• Hands-on interest in automation and AI, with a track record of using tools to streamline manual workflows.

Responsibilities

• Build media operations process and ways of working from the ground up, including media operations playbooks, standard operating procedures, ways of working, and training materials.
• Participate as an active leader in the agency’s development of a media operations framework and build a media operations team in support of client operational excellence.
• Turn ambiguous or undefined workflows into documented, repeatable processes, and drive adoption across strategy, channel investment, and client teams.
• Drive process adoption and optimization, and maintain a high level of integrity in an environment that has high urgency and is outcomes oriented.
• Track key Ops-led activities, anticipate challenges, and raise the appropriate flags to ensure timely execution of deliverables.

Skills

Media operations

Leadership

Automation

AI tools

Financial acumen

Forecasting

Billing & budgeting

Education

Bachelor's degree or equivalent

Tools

Prisma/MediaTools

Mediaocean

Guidelines Planning

Data governance

Job description

Razorfish is seeking a Director of Media Operations to build and lead media operations for a large multi-channel account in a Power of One environment. You will own budgeting, billing, forecasting, reconciliation, and cross-team data connectivity, while growing a small team of two supervisors.

The role emphasizes building processes from scratch, driving automation, and leveraging AI to improve speed and accuracy. Significant leadership and financial acumen are required.