Director of Marketplace Operations & Growth

Upright Staffing; New York (NY); On-site; USD 180,000 - 210,000; Full time

Job summary

Zohorecruit is seeking a Director of Marketplace Operations & Growth in NYC to spearhead strategy, operations, and growth across multiple brands. Lead revenue, margin, and SKU expansion while guiding cross-functional teams and managing marketplace performance.

You will evaluate opportunities, optimize listings, advertising, and channels, and collaborate with IT and Merchandising to drive scalable growth. This is a high-impact leadership role in a fast-paced eCommerce environment.

Qualifications

• Leadership roles overseeing managers and cross-functional teams.
• Experience with eCommerce marketplaces (Amazon, Walmart, eBay) preferred.
• Ability to balance operations with sales and growth initiatives.
• Strong analytical and financial skills using data to guide investments.
• Technical fluency with marketplace integrations and channel tools.
• Track record of establishing KPIs and SLAs and driving accountability.

Responsibilities

• Own marketplace strategy, revenue, margin, and growth plans across brands and channels.
• Lead marketplace operations, sales growth, catalog, and technical functions.
• Set KPIs, SLAs, and targets; drive accountability across teams.
• Identify new marketplaces, categories, SKUs, and private-brand opportunities.
• Manage marketplace relationships, listings, advertising, and SKU expansion.
• Coordinate with IT to troubleshoot integrations, feeds, APIs, and posting issues.
• Identify bottlenecks and drive root-cause resolution.
• Collaborate with Merchandising, Customer Service, IT, and others to support growth.

Skills

Leadership

Marketplace ops

Data analytics

Platform integrations

KPIs SLAs

Cross-functional

Strategic thinking

Job description

Director of Marketplace Operations & Growth

Director of Marketplace Operations & Growth

180-210K

NYC

We are seeking a Director of Marketplace Operations & Growth to lead marketplace strategy, operations, and growth across multiple brands. This role will oversee marketplace performance while identifying new opportunities to expand revenue, profitability, and SKU presence across channels.

Key Responsibilities

• Own marketplace strategy, revenue, margin, and growth plans across brands and channels.
• Lead marketplace operations, sales/growth, catalog, and technical functions, including managers and execution teams.
• Establish KPIs, SLAs, and performance targets while driving accountability across teams.
• Identify and evaluate new marketplaces, categories, SKUs, and private-brand opportunities using data and financial analysis.
• Oversee marketplace relationships, account health, compliance, listings, advertising, merchandising, and SKU expansion.
• Partner with IT and technical teams to troubleshoot integrations, APIs, feeds, channel engines, and posting issues.
• Identify operational bottlenecks and drive issues through to root-cause resolution.
• Work cross-functionally with Merchandising, Customer Service, IT, and other teams to support marketplace growth.

What We’re Looking For

• Proven leadership experience managing managers and cross-functional teams, ideally in eCommerce, marketplace, or retail environments.
• Strong hands-on marketplace experience with platforms such as Amazon, Walmart Marketplace, eBay, or similar.
• Demonstrated success balancing marketplace operations with sales and growth initiatives.
• Strong analytical and financial skills, with the ability to use data to prioritize investments and opportunities.
• Technical fluency with marketplace integrations, feeds, APIs, and channel management tools.
• Experience establishing KPIs/SLAs, improving operational performance, and holding teams accountable.
• Strong problem-solving skills and the ability to move quickly from issue identification to root cause and resolution.
• The ideal candidate is a strategic leader who is equally comfortable discussing long-term marketplace growth and diving into the operational or technical details that can impact performance.