Director of Luxury Property & Guest Experience

East West Hospitality; Waimea/Kamuela (HI); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance (Medical/Dental)

401(k) Plan with company match

Sabbatical Program

Employee Assistance Program

Perk Spot discounts

Job summary

East West Hospitality on Hawaii's Kohala Coast seeks a Director of Property Management for Mauna Kea Residences. You’ll lead the resident and guest experience across Property Services, Guest Services, Housekeeping, Maintenance, and related residential operations, upholding the benchmark for luxury living.

In this role you’ll coach managers, align priorities with senior leadership, build strong homeowner relationships, manage operating budgets, and drive continuous improvement while developing

Qualifications

• Management experience in luxury hospitality or related field.
• Ability to lead managers and oversee multiple departments.
• Understanding of luxury homeowner and guest expectations.
• Strong financial, organizational, communication, and problem-solving skills.
• Bachelor’s degree or equivalent management experience; relevant certifications are a plus.

Responsibilities

• Lead daily operations across Property Services, Guest Services, Housekeeping, Maintenance and related residential services.
• Coach department managers on service standards, quality, productivity, communication, and team performance.
• Partner with senior operations leadership and resort teams to align priorities and deliver a seamless homeowner and guest experience.
• Build strong homeowner relationships, resolve significant service matters, anticipate property needs, and support retention.
• Manage operating budgets and monitor labor, expenses, productivity, and departmental performance.
• Maintain effective operating procedures, quality controls, and service standards while driving continuous improvement.
• Oversee staffing needs, support recruitment and performance management, and develop future leaders.
• Partner with the Vice President of Operations on homeowner acquisition, onboarding, and retention initiatives while fostering a safe, accountable, and collaborative work environment.

Skills

Leadership

Budget management

Customer service

Staff development

Property management

Education

Bachelor’s degree

Tools

Budgeting software

Job description

East West Hospitality on Hawaii's Kohala Coast seeks a Director of Property Management for Mauna Kea Residences. You’ll lead the resident and guest experience across Property Services, Guest Services, Housekeeping, Maintenance, and related residential operations, upholding the benchmark for luxury living.

In this role you’ll coach managers, align priorities with senior leadership, build strong homeowner relationships, manage operating budgets, and drive continuous improvement while developing