Director of Property Management - Mauna Kea Residences

The Westin Riverfront Resort & Spa; Avon (CO); Presencial; USD 100.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Paid Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with company match

Career Development Trainings

Perk Spot discounts

Sabbatical Program

Employee Assistance Program

Descripción de la vacante

Mauna Kea Residences seeks a Director of Property Management to oversee resident and guest experiences on Hawaiʻi's Kohala Coast, directing Property Services, Guest Services, Housekeeping, and Maintenance to uphold luxury standards.

You will coach department leaders, manage budgets, and foster homeowner relationships while collaborating with senior leadership to align priorities and ensure service excellence.

Formación

• Experience leading multiple departments in luxury hospitality or property management.
• Proven ability to develop leaders and drive operational performance.
• Strong understanding of luxury homeowner and guest expectations and service delivery.
• Excellent financial, organizational, and communication skills.
• Bachelor's degree or equivalent management experience; hospitality certifications are a plus.

Responsabilidades

• Lead daily operations across property services, guest services, housekeeping, and maintenance.
• Coach managers to meet service standards, quality, productivity, and teamwork.
• Partner with senior leadership to align priorities for homeowners and guests.
• Build homeowner relationships and manage significant service matters.
• Manage budgets, labor, expenses, and departmental performance.
• Maintain procedures, quality controls, and continuous improvement.
• Oversee staffing needs and support recruitment and development of leaders.
• Collaborate with VP on homeowner acquisition, onboarding, and retention with a safe, accountable culture.

Conocimientos

Leadership

Operations management

Budgeting

Customer service excellence

Communication

Problem solving

Educación

Bachelor's degree or equivalent management experience

Descripción del empleo

Lead the residential experience at Mauna Kea Residences, where exceptional service, meticulous property care, and world-class hospitality come together on Hawaiʻi's Kohala Coast. As Director of Property Management , you'll lead the teams responsible for every detail of the resident and guest experience—from property services and housekeeping to maintenance and guest services—setting the standard for how luxury residential living should feel. If you're ready to lead at the highest level of luxury residential hospitality, we'd love to hear from you!

What You'll Do Includes:

• Lead daily operations across Property Services, Guest Services, Housekeeping, Maintenance, and related residential services.
• Coach and hold department managers accountable for service standards, quality, productivity, communication, and team performance.
• Partner with senior operations leadership and resort teams to align priorities and deliver a seamless homeowner and guest experience.
• Build strong homeowner relationships, resolve significant service matters, anticipate property needs, and support retention.
• Manage operating budgets and monitor labor, expenses, productivity, and departmental performance.
• Maintain effective operating procedures, quality controls, and service standards while driving continuous improvement.
• Oversee staffing needs, support recruitment and performance management, and develop future leaders.
• Partner with the Vice President of Operations on homeowner acquisition, onboarding, and retention initiatives while fostering a safe, accountable, and collaborative work environment.

Location:

Mauna Kea Residences, Kohala Coast (Kamuela/Waimea), HI

Start Date:

11/1/2026

Employment Status:

Full Time, Year Round

Pay Rate:

$100k - $120k/year

Schedule:

Typically 8am - 5pm, Monday - Friday with weekends as needed

Posting Closes:

11/12/2026 or when filled

Our Ideal Candidate Has:

• Management experience in luxury hospitality, residential property management, vacation rental management, resort operations, or a related field.
• A proven ability to lead managers, oversee multiple departments, and drive consistent operational performance.
• A strong understanding of luxury homeowner and guest expectations, with a commitment to delivering exceptional service.
• Strong financial, organizational, communication, and problem-solving skills, with the ability to balance service excellence and business results.
• A bachelor's degree or equivalent management experience; relevant hospitality or property management certifications are a plus.

Benefits & Perks:

We offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy Paid Time Off and Paid Sick Time, along with Health, Dental, Vision, and Accident, and Life Insurance. Our 401(K) Plan comes with a discretionary employer match, and you'll have access to Career Development Trainings to enhance your skills. Additional perks include corporate savings through Perk Spot, and a Sabbatical Program. We also offer an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.