Director, Luxury Residential Experience & Operations

The Westin Riverfront Resort & Spa; Avon (CO); Presencial; USD 100 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Paid Sick Time

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with company match

Career Development Trainings

Perk Spot discounts

Sabbatical Program

Employee Assistance Program

Resumo da oferta

Mauna Kea Residences seeks a Director of Property Management to oversee resident and guest experiences on Hawaiʻi's Kohala Coast, directing Property Services, Guest Services, Housekeeping, and Maintenance to uphold luxury standards.

You will coach department leaders, manage budgets, and foster homeowner relationships while collaborating with senior leadership to align priorities and ensure service excellence.

Qualificações

• Experience leading multiple departments in luxury hospitality or property management.
• Proven ability to develop leaders and drive operational performance.
• Strong understanding of luxury homeowner and guest expectations and service delivery.
• Excellent financial, organizational, and communication skills.
• Bachelor's degree or equivalent management experience; hospitality certifications are a plus.

Responsabilidades

• Lead daily operations across property services, guest services, housekeeping, and maintenance.
• Coach managers to meet service standards, quality, productivity, and teamwork.
• Partner with senior leadership to align priorities for homeowners and guests.
• Build homeowner relationships and manage significant service matters.
• Manage budgets, labor, expenses, and departmental performance.
• Maintain procedures, quality controls, and continuous improvement.
• Oversee staffing needs and support recruitment and development of leaders.
• Collaborate with VP on homeowner acquisition, onboarding, and retention with a safe, accountable culture.

Conhecimentos

Leadership

Operations management

Budgeting

Customer service excellence

Communication

Problem solving

Formação académica

Bachelor's degree or equivalent management experience

Descrição da oferta de emprego

Mauna Kea Residences seeks a Director of Property Management to oversee resident and guest experiences on Hawaiʻi's Kohala Coast, directing Property Services, Guest Services, Housekeeping, and Maintenance to uphold luxury standards.

You will coach department leaders, manage budgets, and foster homeowner relationships while collaborating with senior leadership to align priorities and ensure service excellence.