Director of Property Management - Mauna Kea Residences

East West Hospitality; Kawaihae (HI); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Career development

Sabbatical program

Employee assistance

Job summary

East West Hospitality on Hawaii's Kohala Coast seeks a Director of Property Management to oversee residential operations, property services, housekeeping, maintenance, and guest services, delivering a seamless luxury experience for homeowners and guests.

Lead multi-department teams, manage budgets, recruit and develop leaders, and partner with senior operations to sustain exceptional service and high performance in a year-round luxury setting.

Qualifications

• Management experience in luxury hospitality or residential properties.
• Proven ability to lead managers and multi-department teams.
• Strong focus on service quality, budgeting, and performance.

Responsibilities

• Lead daily operations across Property Services, Guest Services, Housekeeping, Maintenance and related residential services.
• Coach department managers on standards, productivity, communication and team performance.
• Partner with senior leaders to align priorities and deliver a seamless homeowner and guest experience.
• Build homeowner relationships, resolve service matters and support retention.
• Manage operating budgets and monitor labor, expenses and departmental performance.
• Maintain procedures and quality controls while driving improvements.
• Oversee staffing, recruitment and development of future leaders and engage with leadership.

Skills

Leadership

Operations management

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

Hospitality certifications

Job description

On-Site | $100k - $120k/year | Kohala Coast, HI

On-Site | $100k - $120k/year | Kohala Coast, HI
At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!
Lead the residential experience at Mauna Kea Residences, where exceptional service, meticulous property care, and world-class hospitality come together on Hawaii's Kohala Coast. As Director of Property Management, you'll lead the teams responsible for every detail of the resident and guest experience from property services and housekeeping to maintenance and guest services- setting the standard for how luxury residential living should feel. If you're ready to lead at the highest level of luxury residential hospitality, we'd love to hear from you!

What You’ll Do Includes

• Lead daily operations across Property Services, Guest Services, Housekeeping, Maintenance, and related residential services.
• Coach and hold department managers accountable for service standards, quality, productivity, communication, and team performance.
• Partner with senior operations leadership and resort teams to align priorities and deliver a seamless homeowner and guest experience.
• Build strong homeowner relationships, resolve significant service matters, anticipate property needs, and support retention.
• Manage operating budgets and monitor labor, expenses, productivity, and departmental performance.
• Maintain effective operating procedures, quality controls, and service standards while driving continuous improvement.
• Oversee staffing needs, support recruitment and performance management, and develop future leaders.
• Partner with the Vice President of Operations on homeowner acquisition, onboarding, and retention initiatives while fostering a safe, accountable, and collaborative work environment.

Location: Mauna Kea Residences, Kohala Coast (Kamuela/Waimea), HI

Start Date: 11/1/2026

Employment Status: Full Time, Year Round

Pay Rate: $100k - $120k/year

Schedule: Typically 8am - 5pm, Monday - Friday with weekends as needed

Posting Closes: 11/12/2026 or when filled

Our Ideal Candidate Has

• Management experience in luxury hospitality, residential property management, vacation rental management, resort operations, or a related field.
• A proven ability to lead managers, oversee multiple departments, and drive consistent operational performance.
• A strong understanding of luxury homeowner and guest expectations, with a commitment to delivering exceptional service.
• Strong financial, organizational, communication, and problem-solving skills, with the ability to balance service excellence and business results.
• A bachelor’s degree or equivalent management experience; relevant hospitality or property management certifications are a plus.

Benefits & Perks

We offer a comprehensive benefits package designed to support your well-being and professional growth.

• Enjoy Paid Time Off and Paid Sick Time, along with Health, Dental, Vision, and Accident, and Life Insurance.
• Our 401(K) Plan comes with a discretionary employer match, and you'll have access to Career Development Trainings to enhance your skills.
• Additional perks include corporate savings through Perk Spot, and a Sabbatical Program.
• We also offer an Employee Assistance Program to ensure your overall well-being.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.