Director of Claims Operations (Hybrid) - Strategy & Growth

CNA; Florida; Hybrid; USD 140,000 - 190,000; Full time

Job summary

CNA seeks a Director (Claims Operations) to lead and direct operations and customer service for the claims unit in a hybrid environment, typically AVP level or above. You will drive strategic goals, manage budgets, and build strong internal and external relationships while delivering top-tier service and financial results.

Responsibilities include developing tools, mentoring staff, and guiding improvements across processes, with travel to field sites as needed and a focus on growth and

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically 10 years in a function or field, including 5+ years in management.

Responsibilities

• Lead and direct operations activities with full management accountability.
• Develop and implement strategic plans and budgets.
• Collaborate with leadership to meet goals and improve service.
• Monitor performance and drive process improvements.
• Travel to field locations as necessary.

Skills

Insurance industry knowledge

Leadership & team motivation

Strategic planning

Analytical/problem solving

Communication skills

Travel flexibility

Innovation mindset

Urgency and accountability

Education

Bachelor's Degree or equivalent

10+ years experience in a function/field

Job description

CNA seeks a Director (Claims Operations) to lead and direct operations and customer service for the claims unit in a hybrid environment, typically AVP level or above. You will drive strategic goals, manage budgets, and build strong internal and external relationships while delivering top-tier service and financial results.

Responsibilities include developing tools, mentoring staff, and guiding improvements across processes, with travel to field sites as needed and a focus on growth and