Director(Claims Operations)

CNA; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

CNA seeks a Director (Claims Operations) to lead and direct operations and customer service for the claims unit in a hybrid environment, typically AVP level or above. You will drive strategic goals, manage budgets, and build strong internal and external relationships while delivering top-tier service and financial results.

Responsibilities include developing tools, mentoring staff, and guiding improvements across processes, with travel to field sites as needed and a focus on growth and

Qualifications

• Bachelor's degree or equivalent work experience required.
• Typically 10 years in a function or field, including 5+ years in management.

Responsibilities

• Lead and direct operations activities with full management accountability.
• Develop and implement strategic plans and budgets.
• Collaborate with leadership to meet goals and improve service.
• Monitor performance and drive process improvements.
• Travel to field locations as necessary.

Skills

Insurance industry knowledge

Leadership & team motivation

Strategic planning

Analytical/problem solving

Communication skills

Travel flexibility

Innovation mindset

Urgency and accountability

Education

Bachelor's Degree or equivalent

10+ years experience in a function/field

Job description

## Director(Claims Operations)Apply: Lake Mary, FL, USA: Full time: Posted Today: R-8295You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Leads and directs operations activities and/or customer service for the business unit ensuring effective delivery of service to all levels of internal and external customers. Collaborates with leadership and directs teams to assure strategic, operational and developmental goals of the functional area are met.**JOB DESCRIPTION:**Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Leads and directs the work activities and has full management accountability for the performance and development of subordinate staff in accordance with corporate strategic direction. Establishes and maintains strong collaborative relationships with internal and external customers. Assists subordinate supervisors in resolving high visibility problem cases or issues, acting with a sense of urgency and taking accountability for resolution. Champions process improvements that cut across organizational lines. Plans and delivers improvement projects managing scope, timeline, resources and business outcomes. Develops new tools and reports to aid in data collection, analysis and strategic planning to achieve superior results. Coaches others in the use of metrics-based decision making. Develops financial plans and budgets and establishes strategic and performance goals. Actively manages staffing levels, headcount and productivity to optimize service delivery. Responsible for staying up to date on trends and developments within functional area of expertise as well as the insurance industry. Anticipates industry changes and offers innovative solutions. Sets appropriate stretch goals that drive industry leading service. Ensures strategic plan implementation is consistent with department/corporate goals, policies, quality assurance and growth objectives. Ensures customer satisfaction, quality and financial results are met. Reporting Relationship Typically AVP or above Skills, Knowledge and Abilities 1. Strong knowledge of the insurance industry and in depth knowledge of the organization's products, policies and procedures, stays informed on relevant insurance industry trends. 2. Proven ability to effectively lead and motivate others in accomplishing established goals, builds a competitive organization by attracting, managing, developing and retaining the talent needed to win. 3. Strong strategic orientation and business planning skills with the ability to develop clear business plans aligned with business strategy. 4. Excellent analytical and problem solving skills. 5. Strong communication and presentation skills both verbal and written. 6. Ability to travel to field locations as necessary. 7. Ability to drive strategy and implement innovative solution to outperform the competition and drive top and bottom line growth. 8. Ability to implement systems, processes and procedures that improve the customer experience and result in profitable growth. 9. Uses Metrics and information analysis and accesses technology resources as needed. 10. Value driven to provide superior solutions to internal and/or external customers. 11. Acts with a sense of urgency to advance priorities of the organization. 12. Helps other to excel through collaboration and building strong relationships. 13. Thinks creatively and uses diverse ideas to solve problems. 14. Raises expectations of self and others by continuously learning and broadening industry and technical skills.Education and Experience 1. Bachelor's Degree or equivalent work experience.2. Typically a minimum of 10 years experience in a specific function or field of expertise, including 5 plus years management experience. #LI-ES1#LI-Hybrid