Director of Housing Services & Case Management

The Salvation Army USA Central Territory; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

The Salvation Army USA Central Territory in Madison, WI is seeking a Supervising Case Manager to oversee referrals, assessments, housing assistance and aftercare for the Capital Area Command.

You will supervise case management staff, ensure funder compliance, coordinate with Grants and Compliance, train interns, attend community meetings, and build partnerships to deliver quality services to families and individuals.

Qualifications

• Bachelor's degree in social services required.
• Master's degree in social services preferred.
• 2-3 years nonprofit administration and/or supervisory experience preferred.
• Valid driver's license with clearance to drive from TSA's insurance carrier.
• Territorial Casework Certification within one year of hire.

Responsibilities

• Supervise overall operations of External Housing case management related services.
• Recruit, hire, orient, manage, and evaluate all program case management staff and provide training and supervision.
• Train and supervise shelter case management interns.
• Attend community housing placement meetings for singles and families.
• Monitor case manager caseloads and collaborate with Housing Services Director to enroll families and women into programs.
• Maintain inventory of case management supply closets and pick up supplies when necessary.
• Monitor client files to ensure compliance with funder requirements, goals and expectations.
• Provide regular individual and group supervision and support to all program case managers.
• Facilitate case management staff meetings to relay information regarding agency procedures and programs.
• Monitor transportation assistance and basic needs.
• Partner with Grants and Compliance personnel to maintain compliance with financial and programmatic policies, procedures, grant requirements.
• Maintain positive working relationships with service providers, clients and fellow employees.
• Network with other social service providers by attending and actively participating in community meetings.

Skills

Staff supervision

Program management

Community outreach

Training and development

Compliance awareness

Communication

Education

Bachelor's Degree in social services

Master's Degree in Social Services

Job description

The Salvation Army USA Central Territory in Madison, WI is seeking a Supervising Case Manager to oversee referrals, assessments, housing assistance and aftercare for the Capital Area Command.

You will supervise case management staff, ensure funder compliance, coordinate with Grants and Compliance, train interns, attend community meetings, and build partnerships to deliver quality services to families and individuals.