Housing Services Director

The Salvation Army USA Central Territory; Madison (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

The Salvation Army USA Central Territory in Madison, WI is seeking a Supervising Case Manager to oversee referrals, assessments, housing assistance and aftercare for the Capital Area Command.

You will supervise case management staff, ensure funder compliance, coordinate with Grants and Compliance, train interns, attend community meetings, and build partnerships to deliver quality services to families and individuals.

Qualifications

• Bachelor's degree in social services required.
• Master's degree in social services preferred.
• 2-3 years nonprofit administration and/or supervisory experience preferred.
• Valid driver's license with clearance to drive from TSA's insurance carrier.
• Territorial Casework Certification within one year of hire.

Responsibilities

• Supervise overall operations of External Housing case management related services.
• Recruit, hire, orient, manage, and evaluate all program case management staff and provide training and supervision.
• Train and supervise shelter case management interns.
• Attend community housing placement meetings for singles and families.
• Monitor case manager caseloads and collaborate with Housing Services Director to enroll families and women into programs.
• Maintain inventory of case management supply closets and pick up supplies when necessary.
• Monitor client files to ensure compliance with funder requirements, goals and expectations.
• Provide regular individual and group supervision and support to all program case managers.
• Facilitate case management staff meetings to relay information regarding agency procedures and programs.
• Monitor transportation assistance and basic needs.
• Partner with Grants and Compliance personnel to maintain compliance with financial and programmatic policies, procedures, grant requirements.
• Maintain positive working relationships with service providers, clients and fellow employees.
• Network with other social service providers by attending and actively participating in community meetings.

Skills

Staff supervision

Program management

Community outreach

Training and development

Compliance awareness

Communication

Education

Bachelor's Degree in social services

Master's Degree in Social Services

Job description

Job Objective:

Manages the overall supervision of case management services including: referrals, assessment, housing assistance, goal setting and accountability, and aftercare services for persons served by The Salvation Army's Capital Area Command. Supervises professional case management staff in the program as well as communicates decisions and concerns with Executive Director of Social Services.

Essential Functions:

This job description should not be interpreted as all inclusive. It is intended to. identify the essential functions and requirements of the position. Other job related responsibilities and tasks may be assigned, Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Adheres to and promotes the philosophy and the mission of The Salvation Army Coordination Social Services. Ensures adherence to The Salvation Army Code of Ethics and Philosophy of Care.
• Provides supervision for overall operations of External Housing case management related services.
• Recruits, hires, orients, manages, and evaluates all program case management staff and provides appropriate training and supervision to ensure that all necessary duties are completed, and clients are provided with quality services at all times.
• Trains and supervises shelter case management interns.
• Attend community housing placement meetings for singles and families
• Monitor case manager caseloads and work closely with Housing Services Director - Internal, to enroll families and women into programs as needed
• Maintain inventory of case management supply closets and pick up supplies when necessary
• Monitor client files to ensure effective program operation and compliance with funder requirements, goals and expectations.
• Provide regular individual and group supervision and support to all program case managers.
• Facilitate case management staff meetings to relay information regarding agency procedures and programs
• Monitor transportation assistance and basic needs
• Partner with Grants and Compliance personnel to maintain compliance with financial and programmatic policies, procedures, grant requirements.
• Maintain positive working relationships with service providers, clients and fellow employees.
• Networks with other social service providers by attending and actively participating in community meetings on behalf of The Salvation Army Social Services at the Assistant Director of Social Services request.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, skills, and/or abilities required for this position.

Education:

Bachelor's Degree in a social services discipline required. Master's Degree in Social Services preferred.

Experience:

2-3 years in Non-profit administration, and/or supervisory experience preferred.

Certifications:

Must have a valid driver's license with clearance to drive from TSA's insurance carrier.

Territorial Casework Certification completion within one year of hire.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.