Resident Services Case Manager – Housing Programs

The Salvation Army USA Western Territory; Seaside (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Resident Service Coordinator to provide case management services for participants, conduct intake and assessments, and assist homeless families as they transition to independent living. The role reports to the Housing Program Manager and supports program meetings and participant welfare.

Responsibilities include developing individualized case plans, managing files, coordinating with community partners, and ensuring program compliance.

Qualifications

• Bachelor's degree in social sciences or equivalent.
• CA Driver's license required.
• Experience with social service agencies and providers.

Responsibilities

• Recruit housing program participants.
• Develop and implement case plans meeting standards.
• Provide weekly case management for Emergency Shelter participants and biweekly for Transitional Housing participants.
• Maintain participant files, referrals, and case notes.
• Monitor progress toward case plan goals and program requirements.
• Maintain confidentiality and records in HMIS & program databases.
• Attend partner and Housing Committee meetings as needed.
• Provide transportation for participants using Salvation Army vehicles.

Skills

Strong communication

Interpersonal skills

Relationship-building

Organizational skills

Confidentiality

Microsoft programs

Education

Bachelor's degree in social sciences

CA Driver's license

Bachelors of Social Work

Job description

The Salvation Army USA Western Territory is seeking a Resident Service Coordinator to provide case management services for participants, conduct intake and assessments, and assist homeless families as they transition to independent living. The role reports to the Housing Program Manager and supports program meetings and participant welfare.

Responsibilities include developing individualized case plans, managing files, coordinating with community partners, and ensuring program compliance.