Director of Housing Programs & Client Services

Jericho Project; New York (NY); On-site; USD 85,000 - 90,000; Full time

Job summary

Jericho Project in New York seeks an experienced Program Director for the JAMS at Melrose Supportive Housing program. You will oversee daily operations, quality assurance, budgeting, and staff supervision to ensure continual case management for formerly homeless individuals and families.

The ideal candidate has leadership experience in housing-first programs, trauma-informed engagement, and strong collaboration with community partners. Compensation: $85,000–$90,000 annually.

Qualifications

• Master’s degree in a childhood related field, such as psychology, child development, social work or human services.
• At least two years of experience working with individuals with a severe mental health diagnosis.
• At least two years of experience working with children with development needs.
• An understanding of working with the homeless population.
• Supervisory and/or management experience preferred.
• Ability to manage multiple projects and delegate tasks as needed.
• Familiarity with Harm Reduction Model, Housing First Approach and Motivational Interviewing preferred.
• Candidate must be a self-starter with the skills and energy to work within the community.
• Candidate must possess superior written and verbal skills.
• Must be computer literate.
• Bilingual Spanish/English, preferred.

Responsibilities

• Provide overall quality assurance management for the JAMS at Melrose Supportive Housing Program and oversee all staff regarding data quality.
• Review and audit case records that are entered into the electronic case management system to ensure adherence to documentation and data standards, along with eligibility requirements.
• Responsible for setting, spending, and monitoring site operating budget to ensure that it is maintained within contractual guidelines.
• Ensure all staff are accurately entering data and all charts are complete with required supporting documentation.
• Oversee the recruitment, selection, training, and orientation of new employees.
• Conduct intake interviews and pre-screening for new program applicants.
• Liaison with HRA ensuring new applications meet eligibility requirements.
• Participate in programming/supervision, case conferences, staff meetings, management team meetings, and trainings.
• Assist with rent collection and ensure all staff members support housing stability through a proactive approach to working with tenants around budgeting and money management.
• Provide written reports, as required, to Senior Management.
• Monitor families’ progress and regress as associated with goals identified in the service plan.
• Conduct regular community resource development to enhance and expand program linkages.
• Provide crisis intervention as needed.
• Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
• Develop linkages with community organizations to support the work of the program.
• Utilize an electronic case management system to maintain accurate and up-to-date client files.
• Comply with charting requirements and data collection as mandated by funding sources.
• Utilize trauma informed interventions and culturally responsive engagement techniques to provide holistic program services.
• On-Call availability to participate in managing tenant emergencies.
• Attend trainings as requested by program leadership.
• Participate in Program Directors meetings to develop and evaluate program services.
• Complete timesheets in a timely manner.
• Assist with the Jericho Project events and perform other duties including networking with various social service organizations to enhance the delivery of programmatic services for current residents and graduates.
• Carry out assignments as provided by the Managing Program Director.

Education

Master’s degree in a childhood related field

Job description

Jericho Project in New York seeks an experienced Program Director for the JAMS at Melrose Supportive Housing program. You will oversee daily operations, quality assurance, budgeting, and staff supervision to ensure continual case management for formerly homeless individuals and families.

The ideal candidate has leadership experience in housing-first programs, trauma-informed engagement, and strong collaboration with community partners. Compensation: $85,000–$90,000 annually.