Executive Director of Housekeeping – Mega Resort Site

MasterCorp, Inc.; Port Saint Lucie (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

MasterCorp, Inc. seeks a Director of Housekeeping to oversee a 600+ room resort site in Port Saint Lucie, FL. You will lead, motivate and develop the housekeeping team, manage budgets and ensure quality standards across operations.

You will partner with resort management, vendors and corporate teams to drive service excellence, staffing, training and safety, while upholding MasterCorp values and client satisfaction.

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations at mega-site level.
• Proven leadership and talent development skills.
• Strong written and verbal English communication; bi-lingual Spanish a plus.
• Proficiency with Microsoft Office Suite (Outlook/Word/Excel/PowerPoint).

Responsibilities

• Monitor KPI metrics for Quality, Timeliness and Budget; drive target achievement.
• Maintain staffing strategy; collaborate with HR for hires.
• Oversee onboarding, training and retention strategies for team members.
• Interview, onboard and train site personnel including Executive Housekeepers.
• Manage performance of management team; coach and develop leaders.
• Ensure a safe working environment; implement safety practices.
• Develop relationships with resort management, vendors and clients.
• Be ready to perform Executive Housekeeper duties as needed.

Skills

Leadership

Budgeting

Staff development

Communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

MasterCorp, Inc. seeks a Director of Housekeeping to oversee a 600+ room resort site in Port Saint Lucie, FL. You will lead, motivate and develop the housekeeping team, manage budgets and ensure quality standards across operations.

You will partner with resort management, vendors and corporate teams to drive service excellence, staffing, training and safety, while upholding MasterCorp values and client satisfaction.