Director of Housekeeping

Strider Hotel; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

HHM Hospitality is seeking a Director of Housekeeping to lead and optimize housekeeping operations for hotel rooms and public spaces. You will drive staff development, scheduling, and adherence to HHM brand standards to ensure a clean, safe, and welcoming environment for guests.

Responsibilities include maintaining inspection programs, coordinating with vendors, monitoring inventory and safety protocols, and guiding the team to achieve high guest satisfaction and operational efficiency.

Qualifications

• Two years previous housekeeping supervisor experience required.
• Must comply with brand standards and HHM core values.
• Ability to lead and develop a hotel housekeeping team.

Responsibilities

• Lead housekeeping operations and staff to maintain rooms and public areas.
• Maintain inspection programs for rooms and public areas.
• Schedule staff according to occupancy and forecasts; manage inventory and supplies.
• Monitor staff performance and guest service scores; drive improvements.
• Conduct pre-shift meetings and ensure compliance with safety and audit standards.

Skills

Staff management

Training & coaching

Scheduling

Quality inspection

Vendor coordination

Education

High School diploma or equivalent

Job description

Overview

Opportunity: Director of Housekeeping

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

Potential Career Path

Area Director of Housekeeping – Assistant General Manager – General Manager

Essential Job Functions

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Maintain an effective inspection program for hotel rooms, public and other assigned areas.
• Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
• Observe and monitor staff performance to meet established productivity and cleanliness standards.
• Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
• Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
• Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
• Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
• Maintain positive working relationships with vendors and third-party contract labor.
• Maintain departmental expenses in line with budget and forecasts.
• Ensure compliance with brand standards, if applicable.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.