Head of Housekeeping & Guest Experience

Strider Hotel; Boston (MA); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Strider Hotel in Boston is seeking a Director of Housekeeping to lead all housekeeping operations and ensure rooms and public spaces are impeccably clean in line with brand standards.

You will manage scheduling, training, and performance, drive guest satisfaction through high cleanliness scores, monitor budgets, and collaborate with vendors and leadership to sustain a safe, sustainable environment.

Formación

• Two years of housekeeping supervisor experience required.
• High school diploma or equivalent preferred.

Responsabilidades

• Interview, select, train, schedule, coach, and support associates to meet brand and HHM standards.
• Maintain an effective inspection program for rooms, public spaces, and other areas.
• Oversee schedules based on occupancy forecasts; notify vendors of staffing needs.
• Monitor staff performance to meet productivity and cleanliness standards.
• Monitor inventory and place periodic orders for supplies.
• Drive guest service scores through proactive communication and training.
• Conduct pre-shift meetings to align housekeeping staff.
• Ensure compliance with internal audit standards for key control and safety.
• Maintain relationships with vendors and third-party labor.
• Keep departmental expenses within budget and forecasts.
• Follow brand standards and sustainability guidelines (EarthView).
• Practice safe work habits and participate in safety committees.

Conocimientos

Two years housekeeping supervisor

Educación

High School diploma or equivalent

Descripción del empleo

Strider Hotel in Boston is seeking a Director of Housekeeping to lead all housekeeping operations and ensure rooms and public spaces are impeccably clean in line with brand standards.

You will manage scheduling, training, and performance, drive guest satisfaction through high cleanliness scores, monitor budgets, and collaborate with vendors and leadership to sustain a safe, sustainable environment.