Director of Housekeeping: Guest Experience Leader

APA Hotels Woodbridge; Woodbridge Township (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Friendwell Managed Hotels is seeking a Director of Housekeeping to lead and empower a housekeeping team, ensuring guest rooms and public areas meet the highest standards. You will coach staff, coordinate with other departments, and drive guest satisfaction through exceptional cleanliness and service.

The role requires strong leadership, extensive housekeeping experience, and the ability to manage schedules and safety/compliance programs in a fast-paced hotel environment.

Qualifications

• Minimum of three (3) years previous housekeeping management experience, preferably as Assistant Housekeeping Manager or four years as a housekeeping supervisor.
• Strong leadership and team management skills.
• Excellent attention to detail and organizational skills.
• Great communication and interpersonal abilities.

Responsibilities

• Communicate effectively with all employees through daily standup meetings and with supervisors through weekly meetings.
• Work with Front desk, Engineering, Food & Beverage, Sales and other departments.
• Report to engineering/maintenance all problems needing repairs.
• Develop and implement new programs as needed.
• Focus on Guest Satisfaction Reviews.
• Ensure guest rooms and housekeeping areas are cleaned to standard and exceed expectations.
• Prepare shift schedules according to occupancy and functions.
• Maintain safety and sanitation standards and daily inspections.
• Interview prospective employees and maintain attendance records.

Skills

Leadership

Team management

Attention to detail

Organizational skills

Communication

Multitasking

Bilingual

Education

High school education or equivalent

Job description

Friendwell Managed Hotels is seeking a Director of Housekeeping to lead and empower a housekeeping team, ensuring guest rooms and public areas meet the highest standards. You will coach staff, coordinate with other departments, and drive guest satisfaction through exceptional cleanliness and service.

The role requires strong leadership, extensive housekeeping experience, and the ability to manage schedules and safety/compliance programs in a fast-paced hotel environment.