Chick-fil-A Hospitality Director

Cooper Connect; Vernon Hills (IL); In loco; USD 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance Contribution

Paid Time Off and Vacation

401(k) Retirement Plan

Quarterly Performance Bonuses

Cell Phone Allowance

Descrizione del lavoro

Chick-fil-A in Vernon Hills is seeking a Director of Hospitality to lead a Front of House team of 50+ staff and 5–7 managers. The role focuses on delivering Chick-fil-A's renowned Second Mile Service, building a positive culture, and fostering guest relationships.

You will drive leadership development, coaching, and operations to ensure exceptional guest experiences while upholding Chick-fil-A's values and community impact. A Bachelor's degree is preferred.

Competenze

• Proven leadership experience managing large front‑of‑house teams.
• Hospitality or guest service experience preferred.
• Strong interpersonal and communication skills.
• High emotional intelligence and integrity.
• Bachelor's degree preferred.

Mansioni

• Deliver remarkable hospitality and guest experiences through genuine connections.
• Lead and develop a Front of House team of 50+ with 5–7 managers, coaching future leaders.
• Build a positive team culture, motivate staff, and uphold high standards.
• Be the face of hospitality, maintaining a welcoming presence with guests and community.
• Support operational excellence during peak hours with safe, efficient service.
• Address employee concerns and collaborate with leaders to improve performance.

Conoscenze

Leadership

Team building

Coaching

Hospitality

Interpersonal skills

Emotional intelligence

Communication

Formazione

Bachelor's Degree (preferred)

Descrizione del lavoro

• Owner/Operator Beth Dahlenburg brings 13 years of Chick-fil-A experience, a background in nonprofit leadership development, and a passion for investing in people.
  
• Beth has a strong focus on internal promotions, leadership development, and career advancement opportunities.
  
• Committed to exceptional hospitality, Second Mile Service, and making a positive impact in the community.
  
• Chick-fil-A has the highest customer satisfaction scores for 10 consecutive years
  
• Chick-fil-A is the fastest growing Quick Service Restaurant in the nation
  
• Chick-fil-A is on Forbes Lists for Best Customer Service (2025), Customer Experience All Stars (2024), America's Dream Employers (2025), Best Brands For Social Impact (2023), Best Employers for Women (2023), America's Best Large Employers (2023), The Halo 100 (2022)
  
• Chick-fil-A has awarded $191 million in team member scholarships since 1973, with $26 million total awarded to 14,000+ winners in 2024
  

Value and Appreciate Employees

• Health Insurance Contribution
  
• Paid Time Off and Vacation
  
• 401(k) Retirement Plan (Eligible After One Year of Employment)
  
• Quarterly Performance Bonuses
  
• $50 Monthly Cell Phone Allowance
  
• $50 Monthly Personal Development Allowance
  
• Employee Meal Benefits
  
• Consistent Work Schedule
  
• Never Work on Sundays
  
• Leadership Development and Coaching
  

We are looking for an enthusiastic, outgoing, and experienced Director of Hospitality to join our team at Chick-fil-A! This hands‑on leadership opportunity is perfect for someone who genuinely loves people, thrives on building relationships, and is passionate about creating remarkable guest experiences. You will play a key role in leading and developing a large Front of House team, fostering a positive culture, and bringing Chick‑fil‑A's signature Second Mile Service to life while continuing to grow personally and professionally.

Your Impact

• Deliver Remarkable Hospitality: Create exceptional guest experiences through genuine connections, personalized service, and Chick-fil-A's signature Second Mile Service.
  
• Lead and Develop High-Performing Teams: Oversee a Front of House team of 50+ employees, including 5–7 managers, while coaching, mentoring, and developing future leaders.
  
• Build a Positive Team Culture: Inspire and motivate team members, celebrate successes, and hold individuals accountable to high standards of excellence.
  
• Be the Face of Hospitality: Maintain a welcoming and energetic presence in the dining room, building meaningful relationships with guests and the community.
  
• Support Operational Excellence: Work alongside the team during peak hours to ensure efficient service, food safety, and a positive guest experience.
  
• Strengthen Team Leadership: Address employee concerns, navigate difficult conversations, and collaborate with fellow leaders to continuously improve team performance and hospitality standards.
  
• Proven leadership experience managing teams of 30+ employees
  
• Strong interpersonal skills with an outgoing, energetic, and engaging personality
  
• Experience coaching, developing, and holding team members accountable
  
• Hospitality or guest service experience (preferred)
  
• Bachelor's Degree (preferred)
  
• Strong emotional intelligence, integrity, and a passion for Chick‑fil‑A's values