General Manager - Lead 85+ Team, Elevate Guest Experience

Cooper Connect; Vernon Hills (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Quarterly bonuses

Phone allowance

Personal development allowance

Employee meals

Consistent schedule

No Sundays

Leadership development

Job summary

Chick-fil-A in Vernon Hills, IL seeks a seasoned General Manager to lead daily restaurant operations and drive exceptional guest experiences. This hands-on role oversees a large team and partners closely with the Owner/Operator to sustain operational excellence and a culture of service.

The role emphasizes leadership development, team performance, and adherence to Chick-fil-A standards, with opportunities to mentor department leaders and elevate restaurant results.

Qualifications

• Proven experience leading large teams of 75+ employees.
• Restaurant General Manager or senior operations leadership experience (preferred).
• Strong operational, organizational, and problem-solving skills.
• Experience coaching and developing managers and department leaders.
• Ability to independently oversee daily restaurant operations and drive results.

Responsibilities

• Oversee daily restaurant operations, ensuring exceptional food quality, efficient service, and guest experiences.
• Lead and direct a team of approximately 85–90 employees, including restaurant directors and managers.
• Develop future leaders by coaching, mentoring, and building a leadership pipeline.
• Own restaurant performance through operational efficiency, productivity, and consistent standards.
• Partner with the Owner/Operator as a trusted second-in-command to support long-term goals.
• Foster a strong team culture built on integrity, collaboration, accountability, and Chick-fil-A's Second Mile Service.

Skills

Operational excellence

Team leadership

Leadership development

Performance ownership

Partner with owner

Team culture

Job description

Chick-fil-A in Vernon Hills, IL seeks a seasoned General Manager to lead daily restaurant operations and drive exceptional guest experiences. This hands-on role oversees a large team and partners closely with the Owner/Operator to sustain operational excellence and a culture of service.

The role emphasizes leadership development, team performance, and adherence to Chick-fil-A standards, with opportunities to mentor department leaders and elevate restaurant results.