Director of Front-Office Strategy & Customer Analytics

PwC; San Francisco (CA); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

Medical benefits

401k

Holiday pay

Vacation

Sick leave

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director in San Francisco to lead initiatives that enhance customer experiences and drive growth. You will analyze client needs, develop CX-focused solutions, and guide executive-level engagements while mentoring future leaders.

The role emphasizes setting strategic direction, driving business development, and translating vision into action across multiple projects within PwC's Strategy practice.

Qualifications

• Bachelor's degree required.
• At least 9 years of experience.
• Preference for specific study fields such as Computer Engineering or Information Systems.
• Demonstrating AI fluency and AI-human collaboration.

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive business growth.
• Analyze customer touchpoints and design customer journey maps to create seamless experiences.
• Develop customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Oversee multiple projects and maintain executive-level client relations.
• Translate vision into actionable strategies and inspire teams to achieve goals.
• Promote technological advances and foster environments where people and technology thrive together.
• Identify market gaps and convert opportunities into successful outcomes for the firm.
• Mentor and guide the next generation of leaders in customer analytics and strategy.
• Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.
• Drive thought leadership by developing new ideas, solutions, and structures.

Skills

Customer analytics

AI fluency

CX design

Customer journey analysis

Leadership

Business development

Strategic thinking

Education

Bachelor's degree

Tools

CRM software

Job description

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director in San Francisco to lead initiatives that enhance customer experiences and drive growth. You will analyze client needs, develop CX-focused solutions, and guide executive-level engagements while mentoring future leaders.

The role emphasizes setting strategic direction, driving business development, and translating vision into action across multiple projects within PwC's Strategy practice.