Director, Customer Analytics & Front-Office Strategy

PwC; New York (NY); On-site; USD 155,000 - 410,000; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director in New York to lead initiatives that enhance customer experiences and drive growth. You will set strategy, engage executive-level clients, mentor teams, and expand PwC’s customer analytics footprint across the network.

You will analyze touchpoints, map journeys, and design customer-centric solutions to boost satisfaction, loyalty, and advocacy, while collaborating across PwC to scale efficiencies.

Qualifications

• Bachelor's degree required.
• 9+ years of experience required.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth.
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences.
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Overseeing multiple projects and maintaining executive-level client relations.
• Translating vision into actionable strategies and inspiring teams to achieve goals.

Skills

Leadership

AI fluency

CX design

Customer journey analysis

Strategic thinking

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director in New York to lead initiatives that enhance customer experiences and drive growth. You will set strategy, engage executive-level clients, mentor teams, and expand PwC’s customer analytics footprint across the network.

You will analyze touchpoints, map journeys, and design customer-centric solutions to boost satisfaction, loyalty, and advocacy, while collaborating across PwC to scale efficiencies.