Director of Customer Analytics & Front Office Strategy

PwC; Seattle (WA); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

PwC in Seattle is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that elevate customer experiences and drive growth. You will set strategic direction, mentor teams, and oversee multiple engagements while maintaining executive client relationships.

Requirements include a Bachelor's degree and at least 9 years of experience; candidates with CX design, journey mapping, and AI fluency are preferred.

Qualifications

• Bachelor's degree required.
• At least 9 years of experience in strategy consulting or related field.
• Experience in customer analytics or CX preferred.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy
• Overseeing multiple projects and maintaining executive-level client relations
• Translating vision into actionable strategies and inspiring teams to achieve goals
• Promoting technological advances and fostering environments where people and technology thrive together
• Identifying market gaps and converting opportunities into successful outcomes for the firm
• Mentoring and guiding the next generation of leaders in customer analytics and strategy
• Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies
• Driving thought leadership by developing new ideas, solutions, and structures

Skills

AI fluency

CX design

Customer journey analysis

Leadership

Business development

Strategic thinking

Mentoring

Education

Bachelor's degree

Job description

PwC in Seattle is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that elevate customer experiences and drive growth. You will set strategic direction, mentor teams, and oversee multiple engagements while maintaining executive client relationships.

Requirements include a Bachelor's degree and at least 9 years of experience; candidates with CX design, journey mapping, and AI fluency are preferred.