Director, Customer Analytics & Experience Strategy

PwC; Atlanta (GA); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

Medical benefits

401k matching

Paid time off

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth. You will analyze client needs, develop customer-centric solutions, and guide teams to deliver value with executive-level client relations.

As a Director, you will set strategic direction, oversee multiple projects, mentor future leaders, and collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.

Qualifications

• Bachelor's degree required.
• 9+ years of experience in strategy consulting or related roles.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth.
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences.
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Overseeing multiple projects and maintaining executive-level client relations.
• Translating vision into actionable strategies and inspiring teams to achieve goals.
• Promoting technological advances and fostering environments where people and technology thrive together.
• Identifying market gaps and converting opportunities into successful outcomes for the firm.
• Mentoring and guiding the next generation of leaders in customer analytics and strategy.
• Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies.
• Driving thought leadership by developing new ideas, solutions, and structures.

Skills

AI fluency

CX design

Customer journey analysis

Customer relationship management

Leadership

Strategic thinking

Problem solving

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth. You will analyze client needs, develop customer-centric solutions, and guide teams to deliver value with executive-level client relations.

As a Director, you will set strategic direction, oversee multiple projects, mentor future leaders, and collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.