Director of Customer Analytics & Experience Strategy

PwC; Dallas (TX); On-site; USD 155,000 - 410,000; Full time

Job summary

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth. You will set strategic direction, oversee multiple projects, and maintain executive-level client relations while mentoring rising leaders.

You will analyze customer touchpoints and design customer journey maps to deliver seamless, personalized experiences that build loyalty and advocacy across PwC networks.

Qualifications

• Bachelor's degree required.
• Minimum 9 years of experience in strategy/consulting or related fields.
• Demonstrating AI fluency and AI-human collaboration.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth.
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences.
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy.
• Overseeing multiple projects and maintaining executive-level client relations.
• Translating vision into actionable strategies and inspiring teams to achieve goals.
• Promoting technological advances and fostering environments where people and technology thrive together.
• Identifying market gaps and converting opportunities into successful outcomes for the firm.
• Mentoring and guiding the next generation of leaders in customer analytics and strategy.
• Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies.
• Driving thought leadership by developing new ideas, solutions, and structures.

Skills

AI fluency

AI-human collaboration

CX design

Customer journey analysis

CRM and retention

Education

Bachelor's degree

Job description

PwC is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth. You will set strategic direction, oversee multiple projects, and maintain executive-level client relations while mentoring rising leaders.

You will analyze customer touchpoints and design customer journey maps to deliver seamless, personalized experiences that build loyalty and advocacy across PwC networks.