Director, Front Office Strategy & Customer Analytics

PwC; Los Angeles (CA); On-site; USD 155,000 - 410,000; Full time

Job summary

PwC in Los Angeles seeks a Front Office Strategy Consulting - Customer Analytics Director to lead initiatives that enhance customer experiences and drive growth. You will analyze client needs, develop customer-centric solutions, and guide executive-level client relations across PwC’s network.

You will set strategic direction, mentor leaders, and translate vision into action while overseeing multiple projects and maintaining PwC’s reputation for quality and inclusion. Travel up to 60% is required.

Qualifications

• Bachelor’s degree and 9+ years of experience in strategy consulting or customer analytics.
• Proven ability to lead multi-project initiatives and client relationships.

Responsibilities

• Leading strategic initiatives to enhance customer experience and drive business growth
• Analyzing customer touchpoints and designing customer journey maps to create seamless experiences
• Developing customer-centric solutions that improve satisfaction, loyalty, and advocacy
• Overseeing multiple projects and maintaining executive-level client relations
• Translating vision into actionable strategies and inspiring teams to achieve goals
• Promoting technological advances and fostering environments where people and technology thrive together
• Identifying market gaps and converting opportunities into successful outcomes for the firm
• Mentoring and guiding the next generation of leaders in customer analytics and strategy
• Collaborating across the PwC Network to maximize client satisfaction and scale efficiencies
• Driving thought leadership by developing new ideas, solutions, and structures

Skills

AI fluency

CX design

Customer journey analysis

Leadership

Education

Bachelor’s degree

Job description

PwC in Los Angeles seeks a Front Office Strategy Consulting - Customer Analytics Director to lead initiatives that enhance customer experiences and drive growth. You will analyze client needs, develop customer-centric solutions, and guide executive-level client relations across PwC’s network.

You will set strategic direction, mentor leaders, and translate vision into action while overseeing multiple projects and maintaining PwC’s reputation for quality and inclusion. Travel up to 60% is required.