Director, Customer Analytics & Front-Office Strategy

PwC; Boston (MA); On-site; USD 155,000 - 410,000; Full time

Benefits offered by this job

Annual discretionary bonus

Medical insurance

401k

Job summary

PwC in Boston is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth.

The role guides client engagements, analyzes customer touchpoints, and designs customer journey maps to create seamless, personalized experiences. You will mentor leaders, grow new opportunities, and maintain executive-level client relations across the PwC Network.

Qualifications

• Bachelor's degree required.
• At least 9 years of experience required.

Responsibilities

• Lead strategic initiatives to enhance customer experience and drive growth.
• Analyze customer touchpoints and design customer journey maps to create seamless experiences.
• Develop customer-centric solutions that improve satisfaction and loyalty.
• Oversee multiple projects and maintain executive-level client relations.
• Mentor and guide the next generation of leaders in customer analytics and strategy.
• Collaborate across the PwC Network to maximize client satisfaction and scale efficiencies.

Skills

AI fluency

CX design

Customer journey analysis

Leadership

Education

Bachelor's degree

Job description

PwC in Boston is seeking a Front Office Strategy Consulting - Customer Analytics - Director to lead initiatives that enhance customer experiences and drive business growth.

The role guides client engagements, analyzes customer touchpoints, and designs customer journey maps to create seamless, personalized experiences. You will mentor leaders, grow new opportunities, and maintain executive-level client relations across the PwC Network.